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Store Supervisor
3 months ago
Nadège Patisserie is a boutique bakery and retailer that combines the art of French pastry with fresh, modern panache.
We are seeking a dynamic, skilled, and experienced Supervisor to join our talented and growing team
LOCATION(S): Downtown Toronto
Responsibilities:
- Lead and train team members in exceptional sales and customer service; assist with product selection and handle feedback.
- Execute management-approved sales promotions while maintaining a positive image.
- Assist in managing store profitability by monitoring stock, wastage, and labor costs.
- Submit weekly reports, outlining detailed feedback and sales analysis.
- Create schedules considering labor guidelines, holidays, and local events.
- Ensure the store (front and back) is clean and organized; maintain sufficient stock of supplies.
- Address and report health and safety incidents promptly.
- Lead adherence to all store policies, procedures, and controls.
- Onboard new hires, introduce them to management and team, and outline training objectives.
- Create a positive team atmosphere through encouragement and recognition.
- Manage and evaluate team members’ performance, providing constructive feedback and addressing issues effectively.
- Provide 1:1 coaching and continuous feedback with the team to foster growth and development.
- Recommend new policies and practices to improve organization attractiveness.
- Stay updated on current legislation and industry trends; participate in educational opportunities and industry workshops.
- Perform opening, mid-day, and closing duties (3-4 nights a week), ensuring tasks are completed correctly.
- Receive and properly display products from suppliers.
- Oversee cash handling, security of cash tills, and store profitability through trained staff.
Preferred Qualifications and/or Experiences:
- Previous cafe supervisory experience or similar customer service experience preferred.
- Sociable and outgoing; enjoys conversing with people.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and a commitment to quality.
- Ability to sell/upsell products.
- Passionate for food & pastries.
- Flexibility to work varying shifts, including weekends and holidays.
- Willingness to learn and adapt to new techniques and procedures.
- Ability to lift or move up to 25 lbs, and stand and walk for extended periods during shifts.
- Current Food Handlers Certificate (or willing to obtain).
What You'll Get:
- Opportunities for growth and development.
- Store discount.
Reporting to: Operations Manager
*Please note this role requires a strong ability to interact with customers, build relationships, and organically upsell products.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Additional pay:
- Tips.
Benefits:
- Store discount.
Flexible language requirement:
- French not required.
Schedule:
- Every Weekend.
- Holidays.
- Monday to Friday.
Work Location: In person
Expected start date: 2024-08-26
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