Customer Solutions Architect

2 days ago

Canada, CA Set 2 Close Full time

About Us


Set 2 Close is a HubSpot Diamond Partner agency that specializes in helping businesses maximize their sales and marketing potential. We partner with companies across North America, Australia, and Europe to design and implement advanced CRM solutions that drive efficiency, growth, and long-term success. Our team thrives in a collaborative, fast-paced environment, where innovation and continuous learning are at the forefront of everything we do. If you're passionate about crafting strategic CRM solutions and want to make a real impact, this is the place for you.


We're Looking For a CRM Solutions Architect


Are you an expert in HubSpot? Do you have a knack for designing strategic, innovative solutions that drive client success? We’re seeking a Solutions Architect who will play a crucial role in shaping the future of our clients' businesses through expertly crafted CRM solutions. This is a remote position that allows you to work from anywhere while making a significant impact on our clients and our business.

Key Responsibilities:

  • Design & Develop CRM Solutions: Architect comprehensive CRM solutions tailored to client needs using HubSpot and Salesforce. Analyze business processes, identify pain points, and design solutions that enhance efficiency and drive growth.
  • Lead Strategic Road Mapping: Create detailed roadmaps for CRM implementation and optimization, outlining key milestones, deliverables, and timelines.
  • Project Management: Manage projects from inception to deployment, ensuring on-time delivery and adherence to the highest quality standards. Utilize project management methodologies to track progress and manage risks.
  • Technical Integration: Oversee CRM system integration with existing client infrastructures, including data migration and system customization.
  • Stakeholder Communication: Act as the primary technical liaison, translating complex technical concepts for non-technical stakeholders and providing regular updates to senior leadership.
  • Client Training & Support: Develop and deliver training programs for clients, ensuring they are confident and proficient in using the CRM solutions.
  • Client Value Optimization: Collaborate with Account Partners to identify opportunities for upselling and enhancing client engagement. Ensure solutions deliver measurable business value and continuously refine approaches based on client feedback.
  • Innovation & Process Improvement: Stay ahead of the latest CRM technologies and industry trends, and propose improvements to enhance operational efficiency and client satisfaction.

Requirements:

  • CRM Expertise: Extensive experience(3 Years or more) with HubSpot, with a proven track record of designing and implementing robust solutions.
  • Strategic Thinking: Ability to translate business objectives into technical solutions, with a focus on long-term value creation.
  • Project Management Skills: Strong project management experience, with a history of leading cross-functional teams and delivering projects on time and within scope.
  • Client-Centric Approach: Demonstrated ability to build and maintain strong client relationships and a proactive approach to addressing their needs.
  • Exceptional Communication: Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
  • Degree or Certification in Computer Science: This position requires formal education in computer science and/or systems development.

Bonus Points:

  • Experience developing and delivering comprehensive training programs.
  • Strong analytical skills and a keen attention to detail.
  • Sales, marketing or customer success experience
  • Prior experience in a consulting or client-facing role with a focus on delivering tailored solutions.

Why Work With Us:

  • Competitive Compensation: We offer an attractive salary.
  • Professional Growth: Opportunities for continuous learning and professional development, including support for certifications and training.
  • Dynamic Environment: Work in a collaborative and innovative culture that values your contributions.
  • Impactful Work: Make a significant impact on client success and drive the growth of Set 2 Close through high-impact projects with leading clients.

Ready to Drive Innovation in CRM Solutions?

Join us in our mission to help businesses succeed by delivering innovative, tailored CRM solutions. Apply today and take the next step in your career with Set 2 Close


This job is supported by the Government of Canada Via the “Digital Skills for Youth Program.”

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