Guest Experience Associate

1 month ago

Burlington Ontario AA, Halton, Canada Art Gallery of Burlington Part time

The Art Gallery of Burlington is looking for a part-time Guest Experience Associate (GEA). Qualified candidates are expected to provide a high-quality guest experience and occasionally assist with hospitality services as required, including set up and take down. GEAs are responsible for the safety and security of the building and its users. Must be available to work days/evenings and weekends.

Physical Requirements/Skills

The duties of this job include sitting, standing, bending over, kneeling, and lifting or moving objects up to 35 lbs., climbing stairs, and being mobile throughout a 7-hour workday.

Principal Duties and Responsibilities

  1. Maintain a warm and friendly environment for all visitors and guests.
  2. Greet visitors, answer questions, provide wayfinding, and assist guests and staff as needed.
  3. Support the Education Department with receiving and greeting school tours.
  4. Answer telephone calls and respond to messages promptly, refer inquiries as required.
  5. Maintain a supply of promotional materials including flyers, membership brochures, and public program brochures.
  6. Process payments and maintain daily opening and closing procedures via CRM software.
  7. Facilitate building security procedures, including opening and closing of the building.
  8. Liaise with programming and administrative staff on issues related to guest services.
  9. Document visitor attendance, feedback, questions, and suggestions.
  10. Assist the hospitality department with special events when required.
  11. Report any deficiencies of equipment or facilities to the Operations Team.

Other

  1. Other duties as assigned.
  2. Demonstrate a commitment to the Gallery’s Equity, Diversity, and Inclusion priorities.
  3. Work to further the goals and objectives of the Gallery and participate actively in the organization’s life.
  4. Act in a respectful, accountable, and generous manner towards other staff, volunteers, and the public.
  5. Demonstrate a positive presence, inspiring and building confidence within the Gallery.

Education, Training, and Traits

Qualifications

  1. Service-oriented individual.
  2. Demonstrated ability to work within a team environment and independently.
  3. Ability to set up rooms accurately and efficiently for meetings and rentals.
  4. Must be available to work: days/nights and weekends.
  5. Experience in the hospitality field and/or working at event-based functions.

Skills

  1. Must have excellent communication, public relations, and problem-solving skills.
  2. Must be computer literate in Microsoft Office along with various CRM software and have working knowledge of office equipment.
  3. Possess current basic First Aid and CPR certification, or willing to be trained.
  4. Custodial skills and/or light cleaning experience is required for this position.
  5. Experience with Point-of-Sale system considered an asset.
  6. Catering experience and/or Smart Serve is also an asset.

Experience

  1. Minimum 1 year experience in Hospitality or venue environment or associated training.
  2. Familiarity with computer systems.
  3. Previous experience in a customer service role.

Work Environment

  1. Work is performed in a Gallery environment with an attendant noise level.
  2. Works to further the goals and objectives of the Gallery and participate actively in the institution’s life.
  3. Act in a respectful, accountable, and generous manner towards other staff, volunteers, and the public.
  4. Demonstrates a positive presence, inspiring and building confidence within the Gallery.
  5. Greet visitors, answer questions, provide wayfinding assistance and exhibition details as needed.
  6. Facilitate building security procedures, including opening and closing of the building.
  7. Answer telephone calls and respond to messages promptly, refer inquiries as required.
  8. Document visitor attendance, feedback, questions, and suggestions.

How to Apply (position open until filled)

Qualified candidates should email their cover letter and resume as a single document attached to jobs@agb.life. The email subject line should read.

Kindly note that we will accept no phone calls or walk-ins. We thank all applicants for their interest but advise that only those selected for an interview will be contacted. Interviews will be scheduled with selected applicants at mutually agreed times to ensure candidates do not experience undue hardship.

About the Art Gallery of Burlington

As a charitable non-profit cultural and educational organization, we focus on the exhibition, collection, conservation, and research of Canadian ceramics and the production of inclusive programs that foster awareness of contemporary art, craft, and related thought. As a gathering place for experiences, ideas, and learning, we commit to delivering programs that engage critically with contemporary art and craft practices. Our learning opportunities push the boundaries of traditional arts education and support artists, youth, and the broader community in their personal, professional, and artistic development. Boasting the world's most extensive collection of contemporary Canadian ceramics, we lead Canadian clay production's study, preservation, and circulation. As a hub of creative activity, our studios are open to artists and makers at all levels of skill and achievement.

The Art Gallery of Burlington is located on the ancestral territory of many Indigenous Nations including the Anishinaabeg, Haudenosaunee, and Métis peoples. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant, an agreement between the Iroquois Confederacy, the Ojibway, and other allied Nations to peaceably share and care for the resources around the Great Lakes. We acknowledge that the land upon which we gather, to create and learn, is part of the Treaty Lands and Territory of the Mississaugas of the Credit.

The AGB is committed to fostering an organizational culture embodying an equitable, diverse, and inclusive environment where every one of its board directors, staff, volunteers, and members feel respected and valued regardless of gender, age, race, ethnicity, national origin, sexual orientation or identity, disability, education, or any other bias. We welcome applications from interested and qualified candidates who represent our diverse community, including those from ethnic and Indigenous communities and from across the spectrum of sexual orientation and gender identity, as well as persons with disabilities. Please let us know if you require accommodation at any stage of the process.

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 15 – 25 per week

Benefits:

  • Company events
  • On-site parking
  • Store discount

Schedule:

  • Day shift
  • Evening shift
  • Weekends as needed

Work Location: In person

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