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Head of Customer Success
3 months ago
About the Role:
Botpress is seeking a Head of Customer Success who is passionate about driving customer satisfaction and business growth. The ideal candidate thrives in a fast-paced environment, has a strategic mindset, and is adept at building and leading high-performing teams. With a customer-first attitude and strong leadership skills, you will ensure that our customers achieve their desired outcomes while maximizing the value they get from our AI agent platform.
About Botpress:
Botpress is the leading AI agent platform empowering enterprises to harness the full potential of Large Language Models (LLMs). As a Series A startup with significant traction, we're at the forefront of the AI revolution, providing the most widely used platform for building sophisticated AI agents.
Our mission is to make AI actionable today. We enable businesses to seamlessly integrate AI into their operations, driving efficiency and delivering exceptional experiences that give them a competitive edge in the AI-driven future.
Key highlights:
- Trusted by 35% of the Fortune 500
- 7 years of expertise in enterprise AI solutions
- Rapidly growing with a strong market position in a hot, transformative space
- Focused on pragmatic, accessible, and open AI solutions
At Botpress, you'll be part of a team that's not just adapting to the AI revolution – we're leading it. Join us in shaping the future of enterprise AI and building technology that will define the next era of business automation.
Responsibilities:
- Lead and develop a high-performing Customer Success team to drive customer satisfaction and retention.
- Develop and implement strategies to optimize customer onboarding, training, and ongoing support.
- Collaborate with sales, product, and engineering teams to ensure customer feedback is integrated into product development.
- Identify and mitigate customer churn risks through proactive engagement and support.
- Foster strong relationships with key customers, acting as their advocate within Botpress.
- Utilize data and analytics to track customer health, product usage, and satisfaction metrics.
- Continuously improve processes and tools to enhance the customer experience.
Qualifications:
- Bachelor’s or Master’s in Business, Marketing, or a related field, or equivalent experience.
- Minimum of 5 years experience in customer success, account management, or a related role, with at least 2 years in a leadership position.
- Experience in the SaaS industry, with a preference for AI, machine learning, or natural language processing.
- Proven track record of driving customer success and achieving business growth targets.
- Strong understanding of customer success metrics and data analysis.
- Bilingual proficiency in French and English is required.
Personal Skills:
- Excellent leadership and team management skills.
- Strong strategic thinking and problem-solving abilities.
- Exceptional communication and interpersonal skills in both French and English.
- Customer-centric mindset with a passion for delivering exceptional experiences.
- Ability to work effectively in a fast-paced, dynamic environment.
What We Offer:
- A forward-thinking and inclusive workplace.
- Competitive remuneration and comprehensive benefits.
- Rich opportunities for career development.
- A balanced approach to working hours and personal life.
Join us at Botpress and play a key role in transforming how businesses leverage AI to achieve their goals. Apply today and be part of a team that is shaping the future of enterprise AI.
