Client Success Leader

3 weeks ago

Montreal Quebec, Québec, Canada Prolifics Full time

Client Success Leader

Prolifics helps organizations around the world leverage digital technology solutions to innovate and compete, while optimizing costs and operational agility. For more than 40 years, our industry-specific insights, certified digital technology accelerators, deep technical expertise, and global delivery model have transformed organizations around the world by solving complex IT challenges. Over 100 Fortune 1000 companies across a range of industries, including financial services, healthcare, and retail, have trusted our knowledge, consultants, and expertise to implement their IT visions.

Goals

  • Revenue
  • Protection of existing revenue
  • Growth within existing buyers space
  • Overall account growth in collaboration with Sales/AE including areas outside existing buyers
  • Profitability
  • Customer Satisfaction


Responsibilities

Customer Management

  • Develop relationships with key business and technical stakeholders and act as a trusted advisor to the customer.
  • Stay focused on client outcomes and ensure all of our efforts translate to client outcomes.
  • Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and delivery team.
  • Present solutions to customers, from IT managers to C-level executives.
  • SPOC for handling customer escalations/concerns on the account.
  • Identifies new opportunities within customer base and provides sales support during the sales cycle as needed.
  • Conduct QBRs with clients and AEs
  • CSL needs to build vertical knowledge and demonstrate value by having an understanding of competitive landscape and industry challenges. They need to know how others in the industry are solving these challenges. They need to be able to talk in industry terminology.

Delivery

  • Review technical proposals and collaborate with Delivery Partner to oversee the delivery of projects
  • Obtain and maintain knowledge of client’s technology landscape to be able to deliver a technical pitch, services offerings, differentiation, and competitive positioning

Operational

  • Ensure the existence of supporting documents such as contracts, purchase orders, work orders, signoffs etc. for the billing / revenue recognition.
  • Know when and where to escalate within the technical organization (Delivery and Engineering teams) and make effective use of those resources.
  • Promote knowledge and best practices coming from the competency leadership to the entire account team. Engages delivery partner and consulting leadership to ensure proper project kick-off and accountability matrix.
  • Provide timely, prioritized and complete customer-based feedback to Project teams.
  • Ensure all systems have basic hygiene for revenue and margin forecast and end of month recognition for the account.
  • Develop process improvements to achieve cost effectiveness and time saving.

Financial

  • Protect the current run rate along with nominal growth which includes selling all services to the current buyers.
  • Supporting the AE to sell services to new buyers in the same account.
  • Own and Manage the P&L for the assigned accounts.
  • Provide revenue and margin guidance and ensuring revenue recognition is done properly.
  • Verify all billing data to ensure completeness and accuracy of revenues

Monitoring & Control

  • Quarterly Business Review (Participants CSL Lead, AE, Customer, CSL, DP)
  • Overview of Account
  • Current Quarter Performance and plan for next quarter
  • Customer Initiatives taken and proposed
  • Challenges and plan to overcome them
  • Monthly Account Review (Participants CSL Lead, AE, CSL, DP, Sales Head, CEO (Optional))
  • Recap of the Month’s performance
  • Relationship Heatmap
  • Overview of what competition is doing in the account
  • New relationships/touchpoints in the account


Benefits

Prolifics values our colleagues, which is why we offer a comprehensive suite of benefits to those who join our team. We provide a range of benefits to maintain good health, wellness and financial security. It’s the smartest investment we make.

  • Leader technique

    2 weeks ago

    Montreal, Quebec, Québec, Canada IDEKA Services Conseils Full time

    Si vous consultez ce poste, c’est que vous êtes à la recherche d’un emploi ou simplement attentif au marché! . Si vous êtes à l’écoute d’une belle opportunité de carrière, nous avons peut-être votre futur défi professionnel !!! Lisez vite ce qui suit …LE CADRE GÉNÉRALIDEKA Services Conseils est à la recherche d’un.e Leader technique...

  • Responsable des comptes clients

    1 month ago

    Montreal, Quebec, Québec, Canada St-Amour Full time

    Notre client est une entreprise leader dans le secteur des télécommunications et des médias au Canada. Elle recherche son nouveau Coordinateur de comptes clients qui sera impliqué dans les relations avec les petites et moyennes entreprises.Type de poste : Cadre – contrat permanentSalaire : 70-80k de base + boni 55k package pouvant aller aux alentours...

  • Gestionnaire de Compte Satisfaction Client

    2 weeks ago

    Montréal, Quebec, Québec, Canada Microsoft Canada Full time

    ENGLISH TEXT FOLLOWS FRENCH Avis: Avant de soumettre votre candidature, veuillez vous diriger en bas de la page et choisir le site que vous préférez English | FR – (au pied de page). Sélectionnez ‘English’ si vous souhaitez communiquer uniquement en anglais, ou FR – Canada si vous préférez recevoir des communications écrites en anglais et en...

  • Senior Sales Associate, Royal Mount

    3 weeks ago

    Montreal, Quebec, Québec, Canada Versace Full time

    SENIOR SALES ASSOCIATE WHO YOU ARE: Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an...

  • Conseiller Technique, Services clients

    3 weeks ago

    Montreal, Quebec, Québec, Canada KIWIRH Full time

    Notre client R2 est spécialisée dans la conception, le développement et la réalisation de systèmes de surveillance analytiques et de systèmes intelligents. Nos produits visent à assurer la sécurité des processus industriels reliés à l’électrolyse. Nous aidons nos clients au niveau de la sécurité, de la planification de la maintenance et de...

  • Senior Workday Finance Manger

    3 weeks ago

    Montreal, Quebec, Québec, Canada WDJobs Full time

    We are now hiring!!!Here at R2, we are currently working with a world-leading partner, who is on the lookout for a Senior Workday Finance Manager to drive a team of consultants and managers, contributing to the success of their own and the enterprise.The firm is leading the market in terms of audit, consulting, tax, and advisory services to many of the...

  • Distribution Center Manager

    3 months ago

    Montreal, Quebec, Québec, Canada Reimer Associates Inc. Full time

    Our client is a market leader in the distribution of batteries and battery accessories. They are looking for a Branch/Operations Manager for their facility in Laval. The Laval branch requires a leader who is professional, motivating, positive and possesses an appreciation for the importance of efficient and effective operations and solution-driven outcomes....

  • Account Officer

    2 weeks ago

    Montreal, Quebec, Québec, Canada Coface Full time

    WHO WE ARE A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in 100 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy. Its ambition is to...

  • Account Officer

    3 weeks ago

    Montreal, Quebec, Québec, Canada Coface Full time

    WHO WE ARE A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in 100 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy. Its ambition is to...

  • Regional Sales Manager

    3 weeks ago

    Montreal, Quebec, Québec, Canada Brunel Full time

    IntroductionWe are seeking a dynamic and results-oriented Regional Sales Manager for our Client’s operations in Saint-Laurent, Quebec. Our client is a leading North American supplier of premium imported meat to top retail and food service customers. Successful candidates will have a strong work ethic, excellent communication skills, computer proficiency,...

  • Senior Technical Writer

    2 weeks ago

    Montreal, Quebec, Québec, Canada Vaco Full time

    About Our Client:Our client is a well-established leader in the technology sector, specializing in the development of cutting-edge hardware and software solutions. They focus on creating innovative products and services that improve operational efficiencies and contribute to a variety of industries. The company values collaboration, continuous learning, and...

  • Spécialiste des programmes clients

    3 weeks ago

    Montréal, Quebec, Québec, Canada Dynacare Full time

    Description Position at Dynacare (French) (FR / ENG version below)Offre d'emploi : Spécialiste des programmes clients - Telus HealthL'endroit où VOUS travaillez fait une différence.La vie est précieuse et chaque instant compte. Dynacare aide les Canadiens à avoir un avenir sain grâce à des solutions de soins et de bien-être qui sont...

  • Bilingual Customer Service Representative

    3 weeks ago

    Montreal, Quebec, Québec, Canada Compunnel Inc. Full time

    Story Behind the Need • Business group: Retirement Services. Candidate will be supporting Retirement Services Team as a Bilingual Customer Service Representative. Candidate Value Proposition • The successful candidate will have the opportunity work with a Canadian market leader. Typical Day in Role With the customer as the main focus, this role takes a...

  • Sales Director, Retail Media

    1 month ago

    Montreal, Quebec, Québec, Canada Broadsign Full time

    Sales Director (Retail Media)Are you looking to join a Global Tech leader?Then we have an exciting opportunity for you in North America!About UsBroadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and...

  • Logistics Manager

    1 month ago

    Montreal, Quebec, Québec, Canada OEC Group Full time

    English to followCONTEXTE :En raison de notre croissance et de la forte demande de nos clients, nous sommes à la recherche d'un gestionnaire de la logistique pour la division des Importations afin de répondre aux besoins actuels et futurs de notre clientèle. Déjà au service de certaines des plus grandes marques au Canada et dans le monde, le Groupe...

  • Logistics Manager

    1 month ago

    Montreal, Quebec, Québec, Canada OEC Group Full time

    English to followCONTEXTE :En raison de notre croissance et de la forte demande de nos clients, nous sommes à la recherche d'un chef de file chevronné pour occuper le poste de gestionnaire des transports au sein de notre division des importations aériennes, afin de répondre aux besoins actuels et futurs de notre clientèle.Déjà au service de...

  • Sales Director, Retail Media

    2 weeks ago

    Montreal, Quebec, Québec, Canada Broadsign Full time

    Sales Director (Retail Media)Are you looking to join a Global Tech leader?Then we have an exciting opportunity for you in North America!About UsBroadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and...

  • Assoc., Expérience client

    2 weeks ago

    Montréal, Quebec, Québec, Canada TD Full time

    Lieu de travail:CanadaHoraire:37.5Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à...

  • Directeur régional des ventes de l’est

    1 month ago

    Montreal, Quebec, Québec, Canada CANAROPA Full time

    (English follows)Résumé du posteLe rôle du directeur régional des ventes est de stimuler la croissance des ventes en planifiant, en dirigeant et en évaluant les activités de l'équipe de vente externe. Développer l'équipe de vente par le biais du coaching et de la démonstration des compétences requises. Le directeur régional des ventes est...

  • Proposals Coordinator

    2 months ago

    Montreal, Quebec, Québec, Canada Aecon Group Inc. Full time

    Come Build Your Career at Aecon!As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...