Junior Bilingual IT Support Analyst
4 months ago
Our client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager.
Responsibilities:
• Customer Service and Support; providing troubleshooting assistance to stakeholders over the phone
· Keep tickets up to date and accurate;
· Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software;
• Monitor and manage backup solutions;
•Document IT procedures.
•Pass Network cables
•In depth troubleshoot of System/hardware/Network failures
•Proactively analyze and problem solve IT issues
Requirements:
•AEC or diploma related to the IT field;
•IT Support Level 1 & 2 knowledge and experience
•Experience supporting clients in a company;
•Experience in a help desk role (an asset);
•Excellent communications skills Fluent (written and spoken) in English and French;
•Experience with Microsoft 365, Active Directory and File Storage systems;
•Excellent organizational skills.
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