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Junior Bilingual IT Support Analyst

2 months ago

Montreal Quebec, Québec, Canada Fuze HR Solutions Full time

Our client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager.


Responsibilities:

• Customer Service and Support; providing troubleshooting assistance to stakeholders over the phone

· Keep tickets up to date and accurate;

· Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software;

• Monitor and manage backup solutions;

•Document IT procedures.

•Pass Network cables

•In depth troubleshoot of System/hardware/Network failures

•Proactively analyze and problem solve IT issues


Requirements:

•AEC or diploma related to the IT field;

•IT Support Level 1 & 2 knowledge and experience

•Experience supporting clients in a company;

•Experience in a help desk role (an asset);

•Excellent communications skills Fluent (written and spoken) in English and French;

•Experience with Microsoft 365, Active Directory and File Storage systems;

•Excellent organizational skills.