Current jobs related to Customer Service Representative, Scotia iTRADE - Montreal Quebec GF, CA - Scotiabank

  • Senior Customer Service Representative

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Working as a senior call centre representative means collecting, analyzing and interpreting information in order to assist clients with their insurance underwriting and claims processes (disability, death, critical illness).Come join our teams in the Insurance Underwriting and Claims Assistance Centre and make a difference in people’s lives. You’ll have...

  • Sales Representative

    1 week ago

    Montreal, Quebec, G4F, CA V2V Technologies inc. Full time

    Sales representative responsibilitiesHere we describe the role and responsibilities of a sales representative:Sell products and services using sound arguments to potential customersConduct cost-benefit analyses of existing and potential customersMaintain positive business relationships to ensure future salesSales representative job descriptionThis sales...

  • Business Services Representative Advisor

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience. Your compensationThe salary starts at $25.85/ hour. We offer a program to reimburse tuition fees.Your role...

  • Customer Service Agent Commercial Banking

    1 week ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your role Support our business clients with their banking transactions and credit/banking needs and help them use...

  • Customer Service Agent

    2 days ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your role in Montreal• Answer client calls• Listen to clients'...

  • Customer Service Agent

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensationThe salary starts at $21.50/hour with two salary...

  • Customer Service Agent in disputes

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.Your remunerationThe salary starts at $23.75 per hour and we offer a...

  • Customer Service Agent, Financing

    2 days ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your jobTake calls from clientsAnswer questions related to financing products (personal loans,...

  • Customer Service Agent, Financing

    3 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your compensationThe salary starts at $23.50/hour. We also offer a program to reimburse tuition...

  • Customer service and rental coordinator in Downtown Montreal

    1 month ago

    Montreal, Quebec, G4F, CA COGIR Immobilier Full time

    COGIR Immobilier has 16,000 employees passionate about real estate who work day after day to offer the best service as well as a better quality of life to our clients. Our team manages more than 420 properties located in Quebec, Ontario and the United States. The company is currently ranked 41st among the largest companies in Quebec.POSITION DESCRIPTION:We...

  • Collection Customer Service Agent

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    2 days ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Inside Sales Representative

    1 month ago

    Montreal, Quebec, G4F, CA SYNNEX Canada Limited Full time

    ResponsabilitésComme vendeur sédentaire avec des compétences en communication et un fort code professionnel, les attentes seront de vendre les produits et services de TD SYNNEX par téléphone. Vous aurez l’opportunité de créer des liens avec des nouveaux clients, établir la légitimité des contacts, et guider les nouveaux clients à travers le...

  • Specialist - US Customs Compliance

    5 months ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello Hello ! I'm Anissa, Recruitment Advisor for the employment agency Fed Supply, specialist by excellence in the areas of supply chain, logistics, transportation, and customer service - offering temporary and permanent jobs in the Grande Montreal region. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your...

  • Bilingual Contact Centre Representative

    1 week ago

    Montreal, Quebec, G4F, CA TD Full time

    Work Location:Montréal, Quebec, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:N/A - N/A CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have...

  • Retail Salesperson

    4 months ago

    Montreal, Quebec, G4F, CA Connect6 Group Inc. Full time

    Connect6 Group, one of Canada’s Top Growing Marketing Companies as reported by the Globe and Mail, is looking to add to our expanding team in Montreal! Are you ready to join a top growing company?!?! What sets Connect6 Group apart from other organizations is our commitment to providing numerous opportunities for career growth and advancement, as we follow...

  • General Manager

    2 months ago

    Montreal, Quebec, G4F, CA Jump! Recruteurs Full time

    Industrial Distribution Sector For Quebec based in Montreal Our client, a leader in the distribution of industrial products (bringing together the biggest brands for consumers), wishes to benefit from the experience and expertise of a General Sales Manager for the province of Quebec. Reporting to the Regional VP, you will be responsible for generating sales...

  • Marketing advisor

    4 weeks ago

    Montreal, Quebec, G4F, CA Administration portuaire de Montréal Full time

    Under the supervision of the Director, Marketing and Pricing, the incumbent works closely with the Marketing department and the various units of the Montreal Port Authority, both in terms of its marketing strategies and promotion, as well as support for the sales teams. He ensures the creation, development, and optimization of marketing strategies and...

  • Advisor Banking Services

    3 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As an Advisor, Banking Services in the ABS team at National Bank, you’ll have a versatile role that will allow you to be a one-stop shop for all our clients’ personal needs. With your experience in customer service, and your knowledge of banking and credit products, you’ll have a positive impact on the lives of our clients and on the lasting...

  • Merchandising Execution Associate

    2 weeks ago

    Montreal, Quebec, G4F, CA The Home Depot Canada Full time

    Merchandising Associates (MEAs) merchandise and maintain various product sets in The Home Depot retail environment to enhance the customer experience, increase sales and maximize inventory turns.Key Responsibilities:Merchandising: General Service, Tasking, Packdown, and ProjectsRead and interpret directions to ensure merchandise is set to the planogram,...

Customer Service Representative, Scotia iTRADE

3 months ago

Montreal Quebec GF, CA Scotiabank Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Requisition ID: 185940

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

“Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and English-speaking clientele.”

As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.



Is this the right role for you? In this role you will:

  • Assist with client inquiries while delivering memorable service
  • Use discretion and problem solving to own the client experience
  • Provide personalized solutions by recognizing value add solutions
  • Facilitate a culture of passion, accountability, and collaboration by being an active member of your team


Do you have the requirements to succeed in this role? We'd love to work with you if you have:

  • Fluency in both English and French
  • A broad knowledge of investment products and procedures relating to securities settlement
  • The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • The ability to utilize time-management and prioritization skills
  • A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties


While not essential, it would be an asset if you have:

  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry

What's in it for you?

  • Competitive pay
  • The opportunity to gain valuable industry knowledge and expeirence
  • The opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • A workplace culture built around inclusion, diversity, and potential
  • The opportunity to participate in a customized and comprehensive training program

We value employee training and development. We provide comprehensive training for all successful candidates.

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

Work Hours


The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Why Scotia iTRADE?

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank.


Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole. If you need specific accommodations during the hiring process let us know and we will work with you.

Location(s): Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Quebec : Gatineau

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#J-18808-Ljbffr