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Director, IT Sales Applications
3 months ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.
The Director, IT Sales Applications, leads a team of managers, analysts, vendors and consultants as required, to achieve the Sales & Strategic Partner roadmap and priorities, lead project decisions and delivery, lead day to day platform and environment operations and grow the team’s collective skills capability.
The role is the IT Business Partner for the Global Sales, Strategic Partner + Sales Operations. The Director will oversee requirements intake into the IT department, and orchestrates IT, project sponsors, daily stakeholders, and any vendor partners to deliver value and achieve results.
What You’ll Be Doing
Strategy and Planning:
- Leads IT contribution to the Sales & Strategic Partner technology roadmap.
- Represents and effectively communicates Sales’ & Strategic Partner priorities to IT.
- Leads effective resource planning and allocation toward Business Unit needs.
Operational and Systems Management:
- Proactively manages platform operations, availability, support queues and the teams responsible for these.
- Optimizes the operating environment to deliver reliable, scalable, well-crafted and supportable business solutions.
- Leads IT in working with the business units on the development and implementation of new platform, operations, and data-related business processes.
Project & Delivery Management:
- Leads team for discovery efforts and requirements gathering and prioritization on a project-by-project basis.
- Manages IT team through project, budget, and resource tracking.
Vendor Management:
- Proactively establishes strong vendor partner relationships for best understanding and implementation of vendor offerings.
- Manages vendor contracts, billing accuracy, and resource accountability.
Team Management:
- Demonstrates leadership in Four Seasons’ commitments to DEI (Diversity, Equity, and Inclusion).
- Conducts performance reviews to ensure growth and efficient operation of the team.
Relationship Management:
- Lead strong relationships with BU, all cross-functional stakeholders and within IT.
Who You Are
- Strong organizational skills, with keen attention to detail.
- Strong oral and written communication skills.
- Proven experience with business requirements analysis.
- Experience overseeing complex environment operations and stability.
- Demonstrated project management skills.
What You Bring
- College diploma or university degree in Information Systems, Computer Science, Engineering or Business Administration.
- 10-15 years IT and Sales-related IT experience.
- Prior people management and development experience is a must have.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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