Customer Service Representative

4 weeks ago

Hamilton Ontario EH, Ontario, Canada Hercules SLR Inc. Full time

We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Hercules SLR branch located in Hamilton, ON. Our ideal candidate will represent Hercules SLR with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction.

We offer a comprehensive compensation and benefits package that includes:

  • Competitive salaries plus bonuses
  • Generous RRSP matching program 5% (after one year)
  • Full health and dental benefits (shared costs)
  • Great schedule-Monday to Friday 8-5
  • Personal & Professional Development Opportunities
  • Fun & engaging working environment
  • Free parking

Principle Responsibilities

  • Provides excellent customer service and promotes a positive experience to Hercules’ prospective customers and current customers.
  • Enters all orders in a timely manner and communicates the information to the respective personnel.
  • Maintains an accurate database – update customer information as required.
  • Supports ongoing sales support activities, such as quotations, follow-up quotations etc.
  • Assists customers with product information and other inquiries.
  • Proactively contacts the customer to promote Hercules’ products and services to meet/exceed daily outbound call goals.
  • Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Hercules.
  • Client service via telephone, in-person and electronic communications.
  • Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence.

Required knowledge and training

  • High school diploma or equivalent required.
  • Minimum 1-2 years of sales experience.
  • Ability to read engineered drawings or equivalent considered an asset.
  • Excellent verbal and written communication skills.
  • Strong analytical, problem-solving and negotiation skills.
  • Must be organized and able to prioritize and manage multiple tasks.
  • Energetic and enthusiastic attitude.
  • Driven to reach sales goals and learn new skills.
  • Strong organizational and time management skills.
  • Must be currently living in the area.

Please note: Successful candidates will be required to pass a criminal background check, drivers abstract, and reference checks as a condition of employment.

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