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Transportation Operations Manager

4 months ago

Canada, CA Canada Cartage Full time

Career Opportunity

Transportation Operations Manager


Why you’ll love Canada Cartage


An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.


We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.


Position Summary


Transportation Operations Manager is responsible for working with the day-to-day activities of the Operations Team (Dispatch & Drivers) and the customer to effectively implement transportation services and to ensure that all activities are accurately recorded in the company’s transportation management system.


Location: 1115 Cardiff Blvd., Mississauga

Schedule: Days



What you will do

  • Provide exemplary leadership and customer service in a fast paced, multi-faceted, cross dock environment
  • Skilled in transportation optimization and routing
  • Monitoring service levels to ensure customer expectations are met or exceeded.
  • Interviewing, training, developing staff skill sets and coaching for all support staff and drivers within their area of responsibility.
  • Ensuring 24-hour shift coverage including but not limited to scheduling and communication with staff.
  • Assisting dispatchers or front line supervisors in troubleshooting and resolving day-to-day issues and activities.
  • Ensuring dispatchers and drivers have the necessary tools to perform their job functions.
  • Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.


What You’ll Bring

  • 3-4 years of relevant logistics experience
  • College diploma


Along with the following Skills & Competencies:

  • Excellent leadership and analytical skills
  • Exemplary customer service skills
  • Ability to navigate a fast paced work environment and juggle multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Strong relationship building skills, both internally and externally
  • Experience with routing and optimization
  • MS Office proficiency necessary


Why people love working for Canada Cartage


  • Cohesive team and a positive, hard-working atmosphere.
  • Meaningful opportunities for career growth.
  • Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
  • Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.


We are a top employer


Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.


Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.


We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity



Come work with an industry leader


Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Before you start with us, we will conduct a criminal record check, verify your education, and check your references.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.