Patient Registration Clerk

3 weeks ago

Brantford Ontario, Brant region, Canada Brant Community Healthcare System Full time
Exceptional Care–Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

  • The Brantford General is an acute care hospital
  • The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community

Why Choose BCHS?

  • Tuition Reimbursement (Centralized Education Fund)
  • Casual, Part time and Full time positions
  • HOOPP Pension Plan
  • Unionized with SEIU
  • Predictable work locations
  • Discounted onsite parking (no shuttles or waiting lists)
  • Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
  • Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
  • Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.

Position Summary

Located at The Willett in Paris, this position is the first point of contact for most of our patients and your skills as a Brant Community Healthcare System ambassador will prove invaluable. A personal commitment to place the patient's best interest first and foremost when providing service, with a commitment to confidentiality of all information related to patient care, is a must. Reporting to the Manager, Health Information Management, you will be an active team member, in a multi skilled/multi disciplinary environment.

Primary Responsibilities

  • Completing the registration process for all patient services including but not limited to ER, FC, Pre-op, Ambulatory Care, Cardiac Diagnostics, WHC, DEC.
  • Scheduling patients through community wide scheduling
  • Distribution of patient information, through manual and technical means, while maintaining the integrity of all data.
  • Switchboard/Dispatching coverage as required
  • Other duties as assigned

Mandatory Qualifications

  • Graduate of Medical Office Assistant program or equivalent
  • Medical Terminology Certificate
  • Proficient in keyboarding and data entry- 50 WPM
  • Experience in community wide scheduling
  • Experience with Microsoft Office including Word and Excel
  • Previous experience with Meditech

Mandatory Competencies

  • Demonstrated ability to work under pressure.
  • Demonstrated knowledge of health care utilization processes
  • Demonstrated ability to work independently as well as within a multi disciplinary team setting
  • Demonstrated exemplary customer service and communication skills
  • Ability to plan and set objectives and prioritize workload.
  • Self-directed, reliable, mature, dependable individual
  • Demonstrated ability to work under pressure in emergency situations
  • Must be available for all shifts, weekends and statutory holidays.
  • Excellent attendance record
  • Able to handle all physical demands

Physical Demands

  • Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, push, with the ability to maintain a high standard of performance. 75% of the shift you will have lengthy sitting, intensive visual concentration and use of VDT

Primary Responsibilities Also Include

Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

To ensure there is equal opportunity during the recruitment and selection process, BCHS provides accommodation for applicants with disabilities upon request.

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