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Senior Digital Product Manager, Strategic Initiatives

3 months ago

Old Toronto Ontario, CA Heart and Stroke Foundation of Canada Full time

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

The opportunity
(Please note this is a 12-month contract and remote working role. Candidates must be residing within Canada.)

Heart & Stroke is embarking on multiple high profile, innovative digital initiatives to enhance the heart and brain health of millions of Canadians. These initiatives include our Women’s Heart & Brain health initiative and our award-winning CardiacCrash bystander education. We are looking for a dynamic leader to drive these transformative projects forward.

As the Senior Product Manager, you'll be at the forefront of driving our innovative digital initiatives, making a tangible impact on the health and well-being of millions. Your work will not only deliver an exceptional experience for our constituents but also play a critical role in our fundraising efforts and mission fulfillment.

You bring a blend of strategic problem-solving skills and digital expertise, with a focus on user-centric, test-and-learn approaches. You'll oversee the end-to-end design and build of innovative digital products, collaborating with Heart & Stroke team members and third-party service providers. Leading cross-functional, matrixed teams, you'll ensure our digital initiatives align with our goals and deliver high-impact results.

Join us and bring in fresh, innovative ideas and agile ways of working to transform Canadian healthcare.

Key responsibilities:
  1. Think strategically about how best our organization can address the needs of target audiences and drive impact.
  2. Help bring clarity to ambiguous issues by bringing together external perspectives, and seeking input from stakeholders and executive team and iterate with target audiences.
  3. Co-create solutions with our target audiences, internal stakeholders and external consultants.
  4. Manage Desirability, Viability and Feasibility to create breakthrough solutions.
  5. Utilize a test-and-learn approach to drive continuous improvement and innovation in digital offerings.
  6. Conduct user research and usability testing, with support from external vendors, to inform product design and development.
  7. Facilitate workshops and brainstorming sessions to generate ideas and solutions.
  8. Co-create and present strategy and design concepts to stakeholders and gather feedback.
  9. Collaborate with cross-functional teams, including IT, marketing, mission, communications and direct marketing to ensure successful product delivery.
  10. Monitor and analyze performance on timely basis, using data to make informed decisions and adjustments.
  11. Manage third-party vendors to deliver efficiently and effectively.
  12. Bring cutting edge digital innovations to our organization.

How you will make an impact every day:

  1. Lead design, build and launch of digital products ensuring they meet user needs.
  2. Seek input on overall strategy and design of product from stakeholders and executive team and iterate.
  3. Utilize a test-and-learn approach to drive continuous improvement and innovation in digital offerings.
  4. Conduct user research and usability testing to inform product design and development.
  5. Create and present prototypes and wireframes to users and gather feedback.
  6. Create and refine business requirements document, preliminary design / mockup of new functionality and develop flow charts, functional diagrams, and step by step descriptions and interactions to communicate application design specifications for projects, as required.
  7. Work with IT and Digital Marketing teams to integrate new solutions into Heart & Stroke infrastructure and databases.
  8. Work to factor in ED&I dimensions to the solution, and consider the needs of equity deserving audiences.
  9. Ensure pricing, costs are optimized for all solutions.
Stakeholder management:
  1. Facilitate workshops and brainstorming sessions to generate ideas and solutions.
  2. Ensure frequent, continuous and effective communications with team members, within IT, and with business leaders and stakeholders to set expectations and help set priorities appropriately.
Support Strategic Decision Making:
  1. Logically frame up the problems/issues we are trying to solve.
  2. Identify and gather data to help solve problems (surveys, focus groups, secondary analysis).
  3. Support the development of updates, presentation decks and stakeholder communications.
  4. Synthesize information and data into executive level reports to facilitate strategic decision making.
Partner and Vendor management:
  1. Manage external consultants and provide regular input to ensure they are meeting expectations and timelines.
  2. Act as conduit between external consultants and rest of the organization.
Develop evaluation, metrics and assessment criteria for success:
  1. Select KPIs to measure success of digital products.
  2. Monitor and analyze performance on timely basis, using data to make informed decisions and adjustments.
Who we need:Education:
  1. University undergrad degree in business, Engineering, Computer Science or Masters of Business Administration (MBA).
Experience:
  1. 7+ years of experience building digital products and customer experience in startups, high-growth companies, consulting or professional services.
Skills:
  1. Experience leading technical teams (engineering, data science).
  2. Experience bringing cross-functional stakeholders together to solve strategic challenges.
  3. Co-creating solutions with customers and business stakeholders.
  4. Demonstrated experience managing Desirability, Viability, Feasibility to create breakthrough solutions.
  5. Excellent communication skills (written and oral, listening).
  6. Ability to influence and enable decision making across different groups in the organization.
  7. Experience facilitating meetings and workshops.
  8. Excellent time management and project management skills.
  9. Ability to work efficiently under conditions of multiple deadlines with meticulous attention to detail.
  10. Experience with a data-driven approach to solve problems and drive results.
  11. Proven ability to synthesize, interpret, analyze and report on data.
  12. Ability to learn and adapt quickly to changing priorities.
  13. Strong digital fluency; keeps abreast with digital best practices outside Heart & Stroke and the industry.
  14. A plus to be able to code, design and create UI, design databases.
  15. A plus to understand network operations, application development life cycle and database administration / management to facilitate successful execution of deliverables.
  16. A plus to have demonstrated passion or interest in healthcare, NFP and / or the Heart and Stroke Foundation.
What we offer:

In addition to a competitive salary, Heart & Stroke believes that time off is integral to the personal health and wellness of our employees. We offer paid wellness days and personal days. In addition, we provide health, medical, dental and vision benefits. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.

Apply now:

If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by August 16, 2024. Applicants must be currently residing in Canada and legally entitled to work in Canada.

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you. At this time, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you

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