Technical Analyst

3 weeks ago

Laval Quebec, Laval region, Canada LOC Software Full time

If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you


Who is LOC Software?


We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail - With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.


Your main Challenges


  • Learning all technical aspects of the retail software.
  • Develop the ability to dive deep into technical issues.
  • Developing abilities to understand clients’ issues and requests.
  • Provide solutions to software integration issues with third parties. (peripherals, payment devices and applications).


What You Bring with you


  • + 5 years of experience in customer service, technical and application support.
  • Proficient on troubleshooting peripheral devices, computers and software installation.
  • Experience with retail and payment systems integration and devices.
  • Good communication skills.


Our Stack


  • Architecture: Micro-services – Micro-frontends - MS Azure
  • Database: SQL
  • Documentation: HTML
  • Tools: GitHub – Azure DevOps – Google Workspace
  • Ticketing System - Zendesk


Our Great Benefits


  • Minimum of three weeks of vacation from the first year.
  • Group insurance, long-term disability, medication, dental, vision.
  • Pension plan with employer contribution after year one.
  • Five personal time off (PTO days after three months.
  • Remote work flexibility: Hybrid, Remote, and one site options.


***The use of the masculine gender in this document is for the sole purpose of

brevity**

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