Resident/Client Care Coordinator

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

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Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Resident/Client Care Coordinator provides clinical supervision, guidance and support to nursing and nursing support staff and coordinates clinical team members within the assigned unit(s). The Resident/Client Care Coordinator has responsibility for the day-to-day operations of the assigned area(s) and supports/participates in change management, quality improvement, risk management, policy, program, research and/or regional activities.

1. Applies established criteria and prioritizes activities related to residents/clients and ensures individual care plans are developed and implemented to meet the ongoing needs of residents/clients, in collaboration with the other clinical team members and residents'/clients' families.
2. Supervises nursing and nursing support staff, observes work and corrects where necessary, assigns and adjusts work assignments, schedules staff, monitors and recommends staff hours of work, including overtime. Coordinates the work of the clinical team overall on a day-to-day basis; monitors the quality of care and the safety of residents/clients and takes corrective action as appropriate.
3. Supports quality resident/client care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out resident/client/family education regarding chronic illness, palliative care, etc; acts as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
4. Participates in or leads the investigation of complaints by residents/clients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
5. Initiates/leads/supports plan of care conferences and rounds for the purpose of optimal resident/client care management according to best practice; disseminates information to nursing/nursing support staff and other members of the clinical team.
6. Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives and may contribute to the achievement of the learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
7. Participates in the orientation of new staff and provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
8. Participates in change management, quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, and conducting safety audits. Supports teaching/learning and implements teaching/learning as assigned.
9. Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources including minor and capital equipment needs as requested.
10. Promotes staff awareness and involvement in research/evaluation activities and projects and participates in research and projects as appropriate.
11. Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, site, program and/or regional level.
12. Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
13. Performs other related duties as assigned.

Education and Experience

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Certification applicable to the designated clinical area.

Skills and Abilities

• Clinical proficiency/expertise in the designated clinical area.
• Ability to supervise and provide leadership and work direction.
• Ability to coordinate resident/client assignments, in collaboration with staff.
• Ability to monitor staff workload and resident/client factors and adjust resident/client assignments accordingly.
• Ability to establish priorities for resident/client care and overall daily operations of the designated unit(s).
• Ability to monitor the quality of resident/client care and ensure maintenance of standards for nursing practice and nursing support staff.
• Ability to monitor, assess and address performance issues based on professional standards of practice, and to provide input to the Manager on formal performance reviews.
• Ability to role model, coach and mentor best practices in resident/client care.
• Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
• Ability to support implementation of education based on changing practices e.g. legislation and technology.
• Ability to provide input into budgets and minor and capital equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and in an organized and self directed manner.
• Ability to problem-solve and effectively deal with conflict situations.
• Ability to operate related equipment including applicable software.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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