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Account Manager

4 weeks ago

Montreal Quebec GF, CA Nasdaq Full time

Vous avez envie de rejoindre une entreprise en dynamique et innovante en pleine croissance?


Une superbe opportunité est ouverte avec notre équipe de gestion de comptes pour notre Solution de gouvernance.


Le gestionnaire de compte Nasdaq, Solutions de gouvernance, est chargé d'atteindre les objectifs de fidélisation de la clientèle et d'expansion des revenus pour son portefeuille d'activités assigné.


Chez Nasdaq, les relations avec les clients sont une priorité. Nous sommes à la recherche d'un.e gestionnaire de comptes dévoué.ée et motivé.ée pour gérer les comptes clients et servir de point de contact principal. Le/la candidat.e idéal.e aura une passion pour aider les autres et une volonté d'offrir un service à la clientèle exceptionnel.


Ce que vous ferez

  • Servir de point de contact principal pour toutes les questions liées aux préoccupations et aux besoins des clients
  • Établir et renforcer les relations avec les clients pour parvenir à des partenariats à long terme
  • Tenir des dossiers clients précis, en suivant toutes les mises à jour et renouvellements de contrats
  • Travailler avec les équipes de vente et d'autres équipes internes pour élaborer des plans marketing stratégiques et s'assurer que les indicateurs de rendement clés sont respectés.
  • Développer une compréhension approfondie de nos produits et de nos offres de services pour mieux vendre et réaliser des ventes croisées auprès des clients

Vous devrez également

  • Gérer les demandes et les requêtes des clients et répondre à leurs besoins


  • Restez à l'affût des comptes, en vous assurant qu'ils reçoivent des services qui correspondent à leur budget et à leurs besoins


  • Rencontrez les autres membres de l'équipe régulièrement pour discuter des progrès et trouver de nouvelles façons d'améliorer l'entreprise


  • Générer des rapports d'étape pour les clients et les cadres supérieurs de l'organisation


  • Identifiez les occasions de vente incitative, de vente croisée et de renouvellement et communiquez régulièrement avec l'équipe des ventes


Compétences et qualifications requises


Expérience de 2 à 5 ans en gestion de comptes clients (Account Management).


Capacité d'effectuer plusieurs tâches à la fois et de jongler avec plusieurs responsabilités simultanément


Excellentes compétences en communication écrite et verbale


Excellentes compétences organisationnelles et souci du détail


Antécédents avérés en matière d'atteinte ou de dépassement des quotas et de réception de commentaires positifs de la part des clients


Maîtrise des logiciels courants de réussite client et de gestion de la relation client, tels que Sales Force par exemple


Venez comme vous êtes


Le Nasdaq est un employeur souscrivant au principe de l'égalité des chances. Nous encourageons positivement les candidatures de candidats qualifiés et admissibles, quels que soient leur âge, leur couleur, leur handicap, leur origine nationale, leur ascendance, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité et/ou leur expression de genre, leur statut d'ancien combattant, leurs informations génétiques ou tout autre statut protégé par la loi applicable. Nous veillerons à ce que les personnes handicapées bénéficient d’accommodements raisonnables pour participer au processus de candidature ou d’entrevue d’embauche, pour exercer les fonctions essentielles du poste et pour bénéficier d’autres avantages et privilèges liés à l’emploi. Veuillez communiquer avec nous pour demander un hébergement.