Customer Service Team Lead

2 months ago

Markham Ontario, York region, Canada Kenvue Full time

Kenvue is currently recruiting for:


Customer Service Team Lead


This position reports to the manager of customer service and is based in Markham, ON


Who we are


At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you Join us in shaping our future–and yours. For more information, click here.


Role reports to: Manager of customer service

Location: Markham, ON

Travel %: less than 5%


What you will do

The Customer Service Team Lead is responsible for managing E2E compliance, supporting critical Kenvue audits, as well as Commercial activities. This role will focus on delivering transformational improvement initiatives within Customer Logistics. This incumbent will be the right hand of the Customer Service Manager and will 3 customer logistic representatives report directly into them. They will take on a lead role in leading the management of deductions partnering with accounts receivable, IT, and external customers.


Key Responsibilities

· Develop and deliver onboarding training related to Kenvue’s business, organizational structure, compliance, and key functional areas.

· Represent the Consumer Customer Logistics function in the Canadian Business Continuity Planning Team to ensure the accurate and timely review of continuity procedures as well as distribution of information to key stakeholders.

· Collaborate with key stakeholders to ensure the successful completion of Acquisition & Divestitures, including, but not limited to integration, process design, training, project Core Team Member.

· Lead the RGM process (price increase process) for Deliver Consumer, actively collaborating with the Sales organization and the Customer Service team to help ensure successful order management.

· Support and provide guidance on Terms & Conditions update initiatives as well as ensure the successful update of key documents and clear communication to the Customer Service team.

· Lead and/or support all year end initiatives and ensure the successful execution of the outlined strategy.


Qualifications - External

What we are looking for

Required Qualifications

· A minimum of a Bachelor’s degree or equivalent

· A minimum of 6 years experience in Customer Service and/or Supply Chain and Operations

· 3+ years of SAP expertise (order management, allocation, and financial modules)


Other skills and experience:

· Strong leadership & championing skills

· Ability to collaborate and develop excellent working relationships across a matrixed environment

· Sound judgement with an excellent ability to prioritize work, strong sense of urgency

· Strong bias for action: results & performance driven

· Excellent attention to detail and process

· Passion for continuous improvement

· Excellent communication skills both written and verbal

· Strong presentation skills

· Basic-Intermediate Excel, PowerPoint capabilities


Desired Qualifications

· Compliance experience is preferred

· Six Sigma-Green Belt is preferred

· Bilingual: French and English written and verbal is an asset.

· Experience managing people is preferred

· Previous industry related experience is preferred.


What’s in it for you

· Competitive Total Rewards Package*

· Paid Company Holidays, Paid Vacation, Volunteer Time & More

· Learning & Development Opportunities

· Employee Resource Groups

· This list could vary based on location/region


*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.


Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

  • E-Commerce Customer Service- Team Lead

    2 weeks ago

    Markham, Ontario, York region, Canada SUNPAN Full time

    At SUNPAN, we are dedicated to transforming home furnishings and delivering exceptional experiences through the passion and enthusiasm of our team. As a fast-growing leader in the industry, we pride ourselves on our commitment to diversity, excellence, and the professional growth of our employees.As a Great Place to Work certified company for 3 year running,...

  • Customer Service Representative

    3 weeks ago

    Markham, Ontario, York region, Canada Adecco Full time

    Customer Service Representative job openings in Markham, ON (5 openings!)We are currently seeking to hire top talent for Customer Service Representative job openings in Markham, ON – this is an in-office position that will have you working bi-weekly rotating shifts Monday to Friday, 8am–4pm, 9am-5pm and the potential of 10am-6pm (no weekends). In this...

  • Team Lead

    1 month ago

    Ajax, Ontario, L0H, York region, Canada Accoravillage Full time

    WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a...

  • Team Lead

    4 weeks ago

    Ajax, Ontario, L0H, York region, Canada Roots Full time

    WHY JOIN ROOTS?Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a...

  • Team Lead

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Accoravillage Full time

    WHY JOIN ROOTS?Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a...

  • Team Lead

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Accoravillage Full time

    Vaughan Mills Outlet - Store 156, 1 Bass Pro Mills Drive, Unit 264, Vaughan, Ontario, Canada Req #113 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition...

  • Team Lead

    4 weeks ago

    Ajax, Ontario, L0H, York region, Canada Accoravillage Full time

    Durham Outlet - Store 137, 140 Kingston Road East, Ajax, Ontario, Canada Req #70WHY JOIN ROOTS?Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.In addition to our customers, an...

  • Team Lead

    4 weeks ago

    North Bay, Ontario, M3J, York region, Canada Roots Full time

    WHY JOIN ROOTS?Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a...

  • Team Lead

    1 month ago

    North Bay, Ontario, M3J, York region, Canada Accoravillage Full time

    Northgate Square - Store 162, 1500 Fisher Street, Unit 152, North Bay, Ontario, Canada Req #43 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to...

  • Team Lead

    3 weeks ago

    North Bay, Ontario, M3J, York region, Canada Accoravillage Full time

    Northgate Square - Store 162, 1500 Fisher Street, Unit 152, North Bay, Ontario, Canada Req #43 Wednesday, August 21, 2024 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner,...

  • Customer Service Clerk

    2 weeks ago

    Markham, Ontario, York region, Canada Brunel Full time

    Customer Service Clerk (12-month contract)Hybrid – Markham, ONIntroductionWe are hiring a Customer Service Clerk for our client based in Markham, Ontario. The Customer Service Clerk will be responsible for compiling and analyzing the affiliate information in order to monitor transactions performed by the company, and making the appropriate comparison...

  • Customer Service Specialist

    2 weeks ago

    Markham, Ontario, York region, Canada Randstad Digital Full time

    All applicants must be legally eligible to work in CanadaWhat we are looking for:5+ years of customer service experienceExperience working in a call center environmentExperience working in the hospitality industry

  • Manager, Customer Base Management

    2 weeks ago

    Markham, Ontario, York region, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, York region, Canada Leap Recruitment Partners Full time

    Our client is the largest general insurer and has its customers across the UK, Ireland, and Canada. They are currently looking for Bilingual Customer Billing Representative to join their team. Come take the next step in your career in insurance.Shift: rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday.Location: Markham, ON- Hybrid...

  • Application Solution Lead

    2 weeks ago

    Markham, Ontario, York region, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Team Lead-Retail

    1 month ago

    Richmond Hill, Ontario, L2C, York region, Canada Roots Full time

    Hillcrest Mall - Store 144, 9350 Yonge St. Unit H 11, Richmond Hill, Ontario, Canada Req #727 Tuesday, March 12, 2024 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier...

  • LensCrafters - Team Lead

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Luxottica Full time

    At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with...

  • Pension and Benefits Team Lead

    3 weeks ago

    Vaughan, Ontario, York region, Canada OctanePeople Full time

    Redpath Mining Contractors and Engineers is a leading provider of mine contracting services worldwide. The company attributes its success to its employees' hard work and dedication, which drive its growth. Redpath is committed to upholding its philosophies and guidelines, emphasizing safety as its top priority - now and always. This commitment to safety...

  • Customer Analyst

    1 month ago

    Markham, Ontario, York region, Canada Leap Recruitment Partners Full time

    Customer Service Representative/Analyst – (Contract Position)Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical...

  • Customer Analyst

    1 week ago

    Markham, Ontario, York region, Canada Leap Recruitment Partners Full time

    Customer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical support/troubleshooting, and access...