Bilingual Director, Client Coverage

1 month ago

Montreal Quebec GF, CA Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

The role supports some of our largest most strategic institutional clients at RBC IS. The Director, Client Partner will focus on retaining and growing our client relationships, reducing service challenges and anticipating needs through proactive account management. Responsible for building and delivering exceptional client service across the full lifecycle of our strategic clients’ experience with RBC IS. This role supports our clients to ensure our mutual success through strong engagement and exceptional service. The Director, Client Partner is responsible for anticipating, understanding, and addressing the clients’ needs. They must also build strong relationships across the various groups that support our clients, including Operations, Product, Legal, Risk, Technology…and other internal teams critical to the end-to-end client lifecycle. With a consultative, solutions-oriented approach; they will be expected to demonstrate initiative, energy, and superior execution in growing and maintaining their assigned relationships.

What will you do?

  1. Ensure deep connectivity at client’s executive, management and operational levels in order to fully understand client requirements and strategic direction
  2. Own the client strategy, and overall quality of engagement with client
  3. Fully understand complete IS product scope and value proposition
  4. Lead annual Strategic Relationship process coordinating executive team members from both organizations to review clients’ strategic plans and our response
  5. Coordinate internal approach ensuring full knowledge of all client initiatives and issues
  6. Work closely with Operations, Client Management, Product and other key support teams ensuring client’s expectations are fully understood and met
  7. Provide client feedback regarding product functionality and future trends to business heads
  8. Manage client escalations
  9. Manage all contractual agreement negotiations
  10. Constantly explore and develop upsell and cross sell opportunities
  11. This is a hybrid role that will include travelling

What do you need to succeed?

Must have:

  1. University degree (or equivalent)
  2. Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
  3. 10+ years relevant working experience in the industry (preferably in the asset servicing industry)
  4. Demonstrated track record in a relationship management/sales capacity (ideally high complex relationships/targets) in the financial industry
  5. Excellent interpersonal skills and the ability to create trusted relationships with clients, prospects, and various centers of influence
  6. Dedicated and results driven; with strong ability to lead, as well as work both independently and as part of a team
  7. Demonstrated ability to sell to/navigate complex, multi-level organizations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  1. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  2. Opportunity to obtain hands-on experience throughout your role
  3. Working with an exciting, close-knit, supportive & dynamic group
  4. Opportunity to collaborate with other business segments within the bank
  5. Excellent career development and progression opportunities
  6. A comprehensive Total Rewards Program including bonuses and flexible benefits
  7. Competitive compensation

Job Skills: Customer Service, Customer Success, Decision Making, Emotional Intelligence, Industry Knowledge, Interpersonal Relationship Management, Product Services, Teamwork, Time Management

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: MONTRÉAL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-08-06

Application Deadline: 2024-08-23

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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