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Customer Experience Technician

1 month ago

Montreal Quebec GF, CA Univesta Full time
Working as a Customer Experience Technician means you’ll:

Follow up on various client files (follow up on recommendations for home insurance, banking information, etc.)

Respond to client requests (copies of their policy, certificates and proof of home and auto insurance)

Fill in any information that may be missing from client files

Refer tasks requiring a permit to brokers

Comply with company standards and policies to ensure the team and workplace run smoothly.

The benefits we have in mind for you:

Since we want you to feel at home and part of our close-knit circle, our decision-making always takes employee experience to heart.

We’re flexible: you’ll have five sick and/or personal days, and we’ll pay cash for any unused days

We want to accommodate your lifestyle: you’ll enjoy a generous vacation package and a range of schedules.

Finally, since it’s important to think about the future, you’ll also benefit from a group RRSP plan, to which Univesta contributes.

The candidate we're looking for has the following profile:

A result-oriented and goal-oriented attitude

Demonstrates respect and focuses on deadlines

Ability to solve problems efficiently

Is a natural with clients and has outstanding customer service skills

Ability to maintain efficient production in the team

Fluency in both French and English is essential to serve all our customers.

We need you to:

Be energetic, enthusiastic, lively, caring and passionate

Prerequisites:

Experience working in an administrative position.

Previous experience working in a call centre and/or in the insurance industry is an asset

For the career you have in mind:

Firstname

Name

Email address

Are you legally authorized to work in Canada?

Are you legally authorized to work in Canada?

Yes No

Do you have experience working full-time in customer service?

Do you have experience working full-time in customer service?

No, I have no customer service experience Yes, I have fewer than three years of customer service experience Yes, I have three or more years of customer service experience

Do you have a damage insurance license? If so, please specify which one:

Yes

I have a personal damage insurance licence

I have a commercial damage insurance licence

I have a damage insurance licence

No

I passed the AMF exams and the results were confirmed, but I have to complete the internship

I am in training and have been authorized to sit the AMF exams

I do not have a licence but would like to take the training course to obtain one

I do not need a damage insurance licence for the position I’m applying for

High school diploma

Attestation of college studies / Diploma of vocational studies

University degree (certificate, B.A., M.A. or Ph.D.)

I do not have a degree

Specify your level of written and spoken fluency in:

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