Operation Analyst

3 weeks ago


Montreal Quebec GF, CA Infotree Global Solutions Full time

Title – Operations Analyst (Application production support) Level 4

Location – Montreal, QC

Duration – 12 months

Responsibilities:

Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary


Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary


Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Minimum Required Qualifications

  • 5 or more years of professional experience as a Functional Support Analyst and/or similar role
  • Experience in Banking / Financial sector with knowledge of financial products
  • Backoffice Settlements Systems experience preferred.

Preferred Qualifications;

  • Unix/Linux hands on experience with knowledge of day to day commands
  • Knowledge/experience in SWIFT and messages types MT/MX
  • Basic knowledge of finanical products(Bond,IRS,Swaps etc)
  • Knowledge/experience in Oracle, CFT, Dynatrace
  • Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins …_)
  • Strong analytical and problem solving skills.


  • Analyst

    3 weeks ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an intern in international payment operations at National Bank offers you a unique opportunity to leverage your expertise in the evolution and execution of strategies across all business sectors. By actively participating in various processes related to international payments, you will contribute to the continuous transformation of the Bank. Your...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Corporate Finance Operations Analyst in the OFE team at National Bank means acting as a specialist in commercial financing activities. Passionate about analysis, you will be at the heart of the preparation and interpretation of corporate financing files, while ensuring that we offer quality service to our clients and partners. If you are...

  • Analyst

    4 weeks ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an analyst in the Operations team at National Bank is a role that allows you to contribute to delivering an exceptional customer experience by supporting colleagues, partners, and/or clients in the areas of products, systems, and processes. You are passionate about data and enjoy working synergistically with others. Come bring your expertise and...


  • Montreal, Quebec, G4F, CA Opusing LLC - Staffing Agency Full time

    Length of term: 6 months Work schedule: 37.5 hours/weekWork mode: Hybrid (2 days/week onsite are required)Language: French and EnglishJob Description We are searching for an IT Analyst with strong experience in business and functional analysis on behalf of one of our clients. The IT Analyst is responsible for managing business requirements, documenting...


  • Montreal, Quebec, G4F, CA National Bank Full time

    As a Chief Application Analyst within the Payment Domain team, you put your analysis and support skills to work to ensure the stability, security and proper functioning of our critical IT systems supporting payment operations. Your jobCollaborate with multidisciplinary teams (business line, developers, business analysts, architects, etc.) to develop,...

  • Analyst

    4 weeks ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an analyst in the Legal Documents team at National Bank means acting as an expert in the legal field. Through your analytical and simplification skills, your experience with legal issues, and your knowledge of real estate law, you will have a positive impact on the client, employee, and partner experience. Your job Act as an advisor in the...

  • Analyst

    3 weeks ago


    Montreal, Quebec, G4F, CA National Bank Full time

    ***Please note that we have several jobs opening to fill including temporary positions and permanent positions***A career as an analyst in the Risk Rating and Credit Monitoring team at National Bank means acting as a specialist by analyzing various guarantees to establish a loan value to ensure that these guarantees do not depreciate without the bank's...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Chief Business Analyst in the Payments and Cash Management Delivery team is to act as a liaison between business teams and delivery teams. You are agile and a member of a team that manages and delivers business and technology projects for different sectors. This role allows you to have a positive impact on our organization, thanks to your...


  • Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...


  • Montreal, Quebec, G4F, CA Sky Systems, Inc. Full time

    Analyste Réseau SeniorEmplacement : Toute localisation autour de Montréal, Brossard, 50 % en bureauDurée du mandat : 12 mois pour 35 heures par semaine, renouvelableDescription du poste :L'analyste/r spécialiste réseau est responsable des opérations du réseau, y compris de l'intégration des nouvelles technologies réseau telles que le sans...


  • Montreal, Quebec, G4F, CA BRP Full time

    We are looking for an HR technology functional analyst (SuccessFactors) reporting to the team leader of HR technology. The team is mainly composed of SuccessFactors experts and other HR systems that support operational processes, continuous improvements and HR projects in a global context (all BRP groups/countries). The SuccessFactors functional analyst is...


  • Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as an OTC Collateral Management Senior Analyst within the Financial Market Operations team at the National Bank of Canada, you will contribute to the effective management of OTC derivatives operations. By combining your expertise in financial instruments with strong collateral management knowledge, you will support initiatives that improve...


  • Montreal, Quebec, G4F, CA BRP Full time

    We are looking for a classification analyst who will report to the North America manager, global trade services, and who’ll be tasked with supporting the organization on the key processes of international trade compliance by providing accurate product classification in a fast-paced context, applying efficient controls and corrective actions to maintain...


  • Montreal, Quebec, G4F, CA National Bank Full time

    ***Please note that we have 2 temporary positions and 2 permanent positions to fill***As a senior analyst in the Operations mutual fund accounting team at National Bank, you’ll contribute to delivering differents activities in working in synergy with your team. With your knowledge of financial statement, your experience in accounting and your willingness...


  • Montreal, Quebec, G4F, CA BRP Full time

    We are looking for a senior business analyst with a broad vision of the business processes of a manufacturing company like BRP. In this position, you will be responsible for handling complex issues or questions related to integrated business processes and bringing them to resolution. You will serve as a key adviser in preparing and executing large-scale...


  • Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...


  • Montreal, Quebec, G4F, CA National Bank Full time

    Join a team that plays a strategic role in the management of NBC's IT infrastructure. As an Expert Analyst, Network Management and Security, you will be a key element in resolving complex incidents and implementing cutting-edge technology solutions to support network and security operations. By working closely with other infrastructure and security...

  • Analyst

    4 weeks ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career in Financial Markets Operations at National Bank is an opportunity to use your expertise to contribute to the evolution and execution of Financial Markets’ and Wealth Management’s business strategy. In this role, you’ll live your ambitions in an environment that values partnership and empowerment. Through your involvement in the various...


  • Montreal, Quebec, G4F, CA National Bank Full time

    As a Senior Analyst in Middle Office in Capital Markets and Treasury Risk Management team at National Bank, you’ll be a specialist in Market Risk. With your rigor, resourcefulness, and innovation, your experience of financial markets and your knowledge of market risk measurement calculations (P&L, Greeks, VAR), you’ll have a positive impact on the bank...