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ADM Specialist
3 months ago
Spécialiste ADM
Nous sommes le groupe FlightHub, une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord, servant plus de trois millions de clients par an et générant plus de trois milliards de dollars de ventes. Bien que la pandémie nous ait ralenti, l'industrie des voyages montre des signes de reprise, et c'est le moment idéal pour nous rejoindre et en profiter pour revenir encore plus forts.
Nous recherchons un spécialiste ADM pour rejoindre notre équipe. Vous travaillerez aux côtés de Ryan, notre directeur de la prévention des pertes, et de Beenish, notre responsable de la prévention des pertes. Vous serez chargé de gérer nos processus ADM et les portefeuilles attribués afin de minimiser l'exposition de notre entreprise aux pertes. Vos journées seront remplies d'enquêtes et de résolutions de cas critiques d'ADM, de collaboration étroite avec les fournisseurs et les compagnies aériennes, ainsi que de gestion d'une équipe d'agents en sous-traitance pour garantir la fermeture efficace et opportune de tous les cas en suspens. Vous jouerez un rôle central dans la création de la documentation de soutien nécessaire pour tous les processus et procédures d'ADM, afin de soutenir la gestion et la formation continue de tous les agents internes et externes (actuels et nouveaux) alors que nous continuons à développer l'équipe.
De nombreux parcours professionnels peuvent vous préparer à cette opportunité unique, mais de préférence, vous êtes hautement qualifié dans :
- Travailler dans l'industrie du voyage avec une forte connaissance des GDS (Amadeus, Sabre, Apollo);
- Capacité à contester des mémos par le biais de divers canaux tels que ARC et BSP *préféré;
- Gestion des agents externalisés avec la capacité de créer et de suivre avec succès les indicateurs clés de performance;
- Bonne compréhension des contrats des compagnies aériennes et des règles tarifaires;
- Capacité à communiquer efficacement en anglais et en français, à l'écrit et à l'oral;
- Travailler dans un environnement technologique au rythme rapide, avec la capacité de prioriser les charges de travail et de respecter des délais serrés.
*Veuillez noter que ce poste est situé à Montréal, au Québec et sur place.
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