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Operations Supervisor, Golden Skybridge
1 month ago
What will your compensation be?: The starting salary for this position is $22.00 per hour
When does this adventure begin?: This job is posted as part of our seasonal hiring for Spring/Summer, 2025.
What perks can you expect?:
- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.
- Assist in the day-to-day management of the Attraction team and ensure the team provides upbeat and professional hospitality. The Attraction team is responsible for the Sky Zipline, Challenge Course, Giant Canyon Swing, Mountain Coaster, ticket validation, trail monitoring, interpretative programing and guiding.
- Conduct daily suspension bridge inspections of the upper and lower Skybridges.
- Assist in leading morning team meetings to ensure Team Leaders are aware of the expectations of the day.
- Responsible for supporting the daily work assignments of the Adventure Guides by adjusting the daily schedule set out by the Attraction Manager by adjusting to the needs of the park and team as required.
- Have extensive technical and practical knowledge of how each of the attractions operate.
- Perform the duties of an Adventure Guide to cover shortages, meal breaks, and support the team on high volume visitation days.
- Assist in training the new and existing Adventure Guides and provide ongoing coaching, constructive feedback, and reoccurring skills training throughout the season.
- Manage unsatisfactory employee performance and initiate Performance Management procedure in accordance with Pursuit policies with the support of the Attractions Manager.
- Responsible for opening and closing procedures.
- Lead rescue responses, inclement weather responses, and coordinate first aid as needed.
- Foster a positive and encouraging team environment and motivate the Adventure Guide team to deliver exceptional guest experience and maintain a professional image.
- Be skilled in conflict resolution and managing intrapersonal relations of staff members as needed.
- Support the technician team as required for inspections and maintenance of equipment as needed.
- Monitor and enforce high standards for employee appearance, customer service, and safety protocols.
- Upkeep and cleaning of work zones to ensure all areas meet expectations for cleanliness.
- Serve as the escalation point and working in conjunction with the Guest Experience team to resolve customer service issues or concerns quickly and professionally.
- Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy.
- Other duties as required.
- Candidates must be 19 years old on or before April 1 of the summer for which you are applying.
- A minimum of one-year supervisory experience with proven ability to manage a team.
- Strong physical stamina and conditioning. Physical demands of the position include working outdoors in all weather conditions, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, and ability to lift, push, and pull up to 50 pounds.
- First aid and/or CPR certification is an requirement.
- Be able to walk long distances at high altitudes and climb stairs/ladders.
- Possess full range of overhead arm motions. Have full hand dexterity. Have enough upper body strength to pull self and the potential addition of up to 250 pounds along each cable's incline.
- Must have the ability to read, analyze, and interpret general business instructions, technical procedures, or government regulations that will be written in English.
- Ability to work flexible hours, including weekends, evenings and holidays.
- Understanding the concept of mandatory safety at heights - previous climbing/rope experience an asset.
- Experience working as a ropes course or zipline attendant considered an asset.
- Experience facilitating groups of all ages and diverse backgrounds.
- Strong organizational skills and ability to thrive in a fast-paced environment.
- Strong customer focus providing friendly, professional, and efficient service.
- Effective problem solving and critical thinking skills.
- Demonstrate high levels of positive energy and a willingness to take on new challenges.
- Meet and set a strong example for Pursuit grooming standards.
- Strong communication and listening skills with local and international guests and staff.
- Second language skills are highly advantageous.
- Beautiful. You'll be work ing in the iconic, unforgettable and inspiring location . Regardless of what your role is with us, y ou'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You'll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required
We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.
