Salesforce Administrator/Developer

4 weeks ago

York, Canada Pivotal Integrated HR Solutions Full time
Salesforce Administrator / Developer - Hybrid work/in-office

We are seeking a minimum of 3 years' experience as a Salesforce Administrator/Developer who is enthusiastic, a forward-thinking professional & is client driven. The ideal candidate will consult with stakeholders to understand the ask, opportunities and recommend solutions.

Our Salesforce Administrator/Developer will be an important member of a team who uses problem-solving skills to troubleshoot and find efficient resolutions. You will focus on applying an approach of combining technology and data to improve the interactions that we have with our customers. You will be the bridge between the business and technology. This position is critical to both the ongoing success of our organizations core business as well as the growth and expansion into new business opportunities.

The Salesforce Administrator/Developer will be part of the Business Operations team. We need a take charge individual who can proactively work without ongoing daily supervision and comfortable with a hybrid position (2-3 days in office) located in York Region, Ontario.

Responsibilities:

Gather requirements, design, customize the platform, document, build, test and deploy enhancements to Salesforce.
Maintain users, roles, profiles, security settings, access settings, sharing rules etc.
Maintain and refresh Sandbox instances.
Troubleshoot and resolve issues e.g., user, application etc.
Assist in developing and maintaining reports, dashboards, etc. to improve system usability.
Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts.
Identify areas of continuous improvement to the existing processes
Support user adoption to ensure user satisfaction, including developing, documenting, and training.
Research changes in upcoming releases of and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.
Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Contribute technical expertise to business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements).

Education and Technical Skills

College or University degree is required.
Salesforce Certification (Salesforce Certified Administrator) is a must.
2-5 years of experience with technical implementation, day-to-day operations, and maintenance of Salesforce (Classic & Lightening)
Experienced with Lightning
JAVA, HTML
Data Loader

Nice to Have Knowledge in:

Higher Salesforce Certification
OCR knowledge / experience e.g., MuleSoft
Experienced Cloud
Orchestra
AS400
Web Portals
Working Waterfall/Agile Methodologies

Our ideal candidate is/has:

Organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.
Ability to understand business requirements and convert them into solution designs.
Proven ability to independently perform configuration, testing, implementation, documentation and updating as it relates to the software and system administration.
Demonstrated ability to effectively communicate technical issues and resolve problems both internally and externally.
Solid business analysis skills. Must have good inter-personal skills.
Comfortable in rapidly changing and sometimes ambiguous work situations.
Keen attention to detail and complex problem-solving abilities from an operational and technical perspective
Can handle full workload and meet proposed deadlines.
Successfully manage multiple concurrent projects

How to Apply.

We use an online application process which will assess your qualifications, traits, and culture fit, as well as your resume. If you decide to apply we would like you to give us a short pitch on why you are perfect for us. You will be asked to provide an impact statement - it is the first thing we will see, so here is your chance to make an amazing first impression.

The whole application should take about 5-10 minutes maximum to complete. We will review applications as they are received.

Thanks to everyone who applies; Only the selected candidates will be contacted for the next step in the hiring process.

Should you require any form of accommodation during the application process, please let us know.

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