Senior Business System Analyst

3 weeks ago

Newfoundland amp Labrador NL, Canada Hays Full time

Your new companyJoin our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.Your new roleWe are currently seeking an Analyst II - IT Corporate to join our Information Technology (IT) team in either St. John's, NL or Sudbury, ON or Toronto, ON.This is a permanent, hybrid position, working Monday-Friday, with a strong focus on managing and optimizing application support and enhancement services across multiple business areas globally. The Analyst II - IT Corporate plays a critical role in ensuring the stability, performance, and continuous improvement of our application portfolio. This position oversees the managed services provider responsible for day-to-day support and enhancements, driving accountability for service level agreements (SLAs) and fostering innovation in service delivery.Additionally, in this position you will: Lead service performance optimization by monitoring trends, implementing strategies, and driving continuous improvement initiatives.Conduct regular service review meetings, ensuring alignment with KPIs and business objectives.Develop application enhancement roadmaps and approve proposals to meet quality, budget, and timeline standards.Manage vendor relationships, including software maintenance renewals, lifecycle planning, and cost-effectiveness.Act as the primary liaison with the managed service provider, ensuring strong communication and timely issue resolution.Oversee risk management, including incident handling, root cause analysis, and preventative measures.Ensure compliance with change and release management processes for smooth implementation.Communicate performance metrics and enhancement progress to IT and business stakeholders through reports and dashboards.What You'll Need to SucceedDiploma in Computer Science, Information Technology, or related field.Minimum 8 years in application support or systems analysis roles.Strong background in vendor and service provider management.Experience with cloud-based applications (PaaS, SaaS) and foundational systems (databases, integrations, middleware).What You'll Get in ReturnCompetitive ratesChallenging and great work environmentEmployee engagement opportunitiesWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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