Senior Business Systems Analyst

3 weeks ago

St John's NL, Canada Hays Full time

Your new company Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We are currently seeking an Analyst II - IT Corporate to join our Information Technology (IT) team in either St. This is a permanent, hybrid position, working Monday–Friday, with a strong focus on managing and optimizing application support and enhancement services across multiple business areas globally.

The Analyst II - IT Corporate plays a critical role in ensuring the stability, performance, and continuous improvement of our application portfolio. Lead service performance optimization by monitoring trends, implementing strategies, and driving continuous improvement initiatives.
Conduct regular service review meetings, ensuring alignment with KPIs and business objectives.
Develop application enhancement roadmaps and approve proposals to meet quality, budget, and timeline standards.
Manage vendor relationships, including software maintenance renewals, lifecycle planning, and cost-effectiveness.
Oversee risk management, including incident handling, root cause analysis, and preventative measures.
Ensure compliance with change and release management processes for smooth implementation.
Communicate performance metrics and enhancement progress to IT and business stakeholders through reports and dashboards.
Diploma in Computer Science, Information Technology, or related field.
Minimum 8 years in application support or systems analysis roles.
Experience with cloud-based applications (PaaS, SaaS) and foundational systems (databases, integrations, middleware).

Competitive rates

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