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Experienced Service Advisor
2 weeks ago
Experienced Automotive Service Advisor
The Automotive Service Advisor is responsible for guiding customers through the maintenance and repair process for their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers.
Job Duties:
- Work with customers to understand their needs.
- Address customer questions and concerns in a timely manner.
- Keep our customers updated on the progress of their maintenance repairs.
- Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
- Process work orders accurately and efficiently.
- Provide accurate repair quotes.
- Coordinate with dispatch, techs, and lot staff for updates on repairs, customer shuttles, promise times, etc.
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Empathy
- Ability to problem solve with high attention to detail.
- Loves a fast pace environment.
- Computer skills and understanding of technology.
- Experience with PBS or comparable DMS considered an asset.
- Valid BC drivers license is required
Why Work for Harris Chrysler Dodge Jeep Victoria:
- Industry leading wages
- Bonus pay plan
- Company benefits plan
- Opportunity for growth within the dealership and auto group
- Amazing workplace environment in our brand new location
- Supportive work environment
- Flexible work shifts
- Fully paid training
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest
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