Team Lead, Business Support Services

2 weeks ago

Toronto, Ontario, Canada OPTrust Full time
Team Lead, Business Support Services

Type:
Permanent

Location:
Toronto

Posting Date:
May 1, 2024

At OPTrust, _paying pensions today, preserving pensions for tomorrow_ is our mission and business.


When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions.

Everyone at OPTrust - from London, Toronto, and Sydney - makes a meaningful impact, our environment is fast paced, but we find time to have fun and give back to the community as well.

Our strength resides in our team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone.


What OPTrust Offers You- Unique culture rooted in our core values - collaboration and teamwork, integrity, respect, flexibility, and excellence and continuous improvement - reflected across the team.- Dedicated business strategy for inclusion, diversity and equity with multiple, meaningful opportunities to participate.- Flexible, hybrid work model being implemented to balance the benefits of working from home and the collaborative teamwork experience in the office.- Membership in our world-class defined benefit pension plan.- A purpose-driven environment, including the opportunity to contribute to OPTrust's climate change and responsible investing programs.- Professional development opportunities and learning initiatives including access to LinkedIn Learning, in-house speaker series, tuition reimbursement program and professional association memberships.- Comprehensive benefits package focused on your health and wellness, including dental, vision and extended health benefits.- Opportunity to take parental and adoptions leaves to spend time with family.- Competitive vacation package and time away from work such as work-life balance days.

About the Role


The Team Lead, Business Support Services ("BSS") will lead the hybrid business / technology team in key program activities such as the development of relevant strategies, requirements gathering, process mapping etc.

The position also requires building, maintaining, and enhancing excellent relations with business partners and acting as a liaison between the vendor and business teams.

What You'll Do- Conducts research, develops standards and methodologies for business analysis activities based on industry standards and best practices- Leads the business and technology teams in the business requirements gathering activities - organizes and lead business and system process reviews, engage business clients to elicit business requirements, uncover areas for improvement, conduct gap analysis and collaboratively participate in the development of effective solutions to address program objectives, and prepares recommendations for PATH management- Directs the efforts of the Business Analysts on the team in large-scale, high-risk initiatives involving multiple domains, with focus on quality and accuracy- Leads the documentation of business requirements, builds process maps, workflows, and other related documents for business requirements to support the PATH program- Monitors program risk, conducts impact analysis and executes post implementation activities Employs effective strategies to proactively mitigate risks and facilitate resolution of problems, identifies impacts and risks of complex issues and communicates to PATH management- Reviews the functional/design specification for multiple stakeholders and/or the PATH vendor to ensure it meets the requirements approved in the business specification- Leads the development and documentation of testing strategies and ensure that testing activities effectively represent business requirements and system goals, fulfill end-user requirements and enables the effective identification of existing or potential issues- Convert business requirements into user stories, use cases and test cases- Leads, and supports as needed, the PATH team through user acceptance test planning and execution- Conducts analysis of issues identified in testing, documenting any system problems and discussing such problems with appropriate parties to advise of issues, recommends corrective measures and follow through with appropriate resolution- Ensures that OPTrust standards and industry best practices are applied as business requirement and testing documentations are developed and updated- Develops and recommends to users, methods for case processing where functionality does not exist- Develops informal and formal training; prepares training plan, develops training program based on business training/developmental needs- Act as a conduit between the business and the developer by ensuring that issues are addressed, documented and communicated to relevant stakeholders- Provides coaching, training, mentoring, and direction to Business Analysts and Quality Analysts- Provides back-up to the Senior Project Leader role and other duties as assigned

What You Bring- Experience working as a Senior Business A

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