Product Support Specialist

2 weeks ago

Mississauga, Ontario, Canada WAJAX Full time

The Opportunity

The Role

  • Confidently and accurately present the robotics solution for our business. As the spokesperson for our robotics organization, it's important to continually educate yourself on our solution and to stay informed on market trends in mobile robotics and warehouse automation. Be familiar with competitors' products and solutions to better communicate our strengths to our customers and dealers. Maintain regular communication with the robotics team with regards to the opportunity pipeline and accurately forecast order dates to aide in business planning.
  • Coordinate Wajax Automation projects and visits with customers and local resources.
  • Work with Sales Managers and Rep's to deliver sales results in line with annually agreed and quarterly reviewed metrics. Own the customer experience and continually build the relationship both internal and external stake holders.
  • Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
  • Attend meetings while on site to keep remote groups informed.
  • Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource as and when needed.
  • Maintain and develop strong vendor relationship
  • Highly adaptable to a busy environment, willingness for continuous learning and development, and contribute & engage in a team environment.
  • Record customer experiences, test results, status updates and share with team.
  • Report & Update project meeting and status in salesforce and other channels, Present highlevel updates to Management as and when required.

Education:
BS/BA degree, Engineering (Mechanical/Electrical/Robotics)

Experience: 3-5 years relevant experience, or 8-10 years of relevant experience without degree

Qualifications:
Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired. Robotic intelligence or background (preferred not mandatory).

Must be self-motivated to made big picture decisions without direct supervision and should be comfortable speaking in front of larger groups.

Time management skills

The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.

We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few.

Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.

People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.


Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional "perks.

"

Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
  • Wajax led elearning, and product training through industry leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.


By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork.

We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

**\\ Together we get more done.

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