Scheduling Clerk

7 days ago


Kingston, Ontario, Canada Tozer Heating & Air Full time

About us
Tozer Heating & Air is a small business in Kingston, ON K7M 4W9. We are professional, collaborative, customer-centric, and our goal is to provide excellent service and installations for our clients.

Our work environment includes:

  • Modern office setting
  • Casual work attire
  • Relaxed atmosphere

Job Summary:

This position is full-time, Monday-Friday. Hourly wage will be based on experience. HVAC experience an asset, but not required. This position plays a crucial role in ensuring efficient operations within the organization.

Responsibilities:

  • Speak with customers over the phone in order to schedule and confirm appointments
  • Schedule appointments based on a scope of work
  • Add, cancel or make changes to appointments in the Tozer schedule
  • Resolve appointment conflicts for staff and customers
  • Process payments
  • Send invoices and receipts
  • Explaining maintenance packages
  • Contact clients with outstanding balances
  • Field questions from clients and ask basic troubleshooting questions prior to booking
  • Answer incoming calls and respond to inquiries promptly
  • Utilize scheduling software to manage appointments effectively
  • Collaborate with various departments to coordinate schedules

Qualifications:

  • A high school diploma, GED, or any other equivalent qualification is the minimum requirement for this role. However, a university or college degree will be an asset
  • Previous experience in an administrative position is desirable
  • A schedule clerk should have great administrative and organization skills
  • Excellent scheduling and communication skills will also be necessary for this role
  • General math skills and experience working with data
  • Computer competency for data entry and the production of reports and schedules
  • Excellent communication skills in customer service and experience working as a company team member
  • Ability to fulfill the company's standards and values when performing scheduling tasks
  • Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
  • Have an eye for detail and organization
  • Ability to prioritize tasks and solve problems quickly
  • Advanced knowledge of confirming and rescheduling appointments, as well as record keeping practices
  • Ability to adapt in a fastpaced environment
  • Familiarity with front desk operations and clerical tasks
  • Knowledge of phone systems and handling incoming calls effectively
This position offers the opportunity to work in a dynamic environment where your organizational skills will be valued. If you are a proactive individual with a passion for scheduling and customer service, and believe you'd be a good fit for our team we'd love to chat with you

Job Types:
Full-time, Permanent

Pay:
$17.50-$22.00 per hour

Expected hours: 40 per week

Benefits:

  • Extended health care
  • Onsite parking
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • Secondary School (preferred)

Work Location:
In person

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