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Service Operations Coordinator

3 months ago

Regina, Saskatchewan, Canada MicroAge Full time

We are looking for an individual with an operations background that has an interest and passion for technology to join our team.

The Service Operations Coordinator will support our customers, our technicians and internal staff from all departments by identifying incoming service requests, assigning to appropriate team members, receiving and allocating hardware, etc.

You will also be responsible for keeping customer contracts organized.

What we need you to do

  • Answer and track incoming phone calls.
  • Organize support desk technicians.
  • Perform basic troubleshooting steps.
  • Identify customer reported issues and gather information.
  • Prioritize and assign tickets to technicians.
  • Adjusts schedules to meet priority customer SLAs and multiple calls to the same address.
  • Track all work in our monitoring tools and ticketing system.
  • Submit Warranty Claims
  • Order service parts
  • Receive in hardware and ship out where need be.
  • Assist in Inventory Management (Contract/Inhouse)
  • Additional duties as assigned.

What we need you to know

  • A basic understanding of personal computing equipment and software.
  • Ability to follow troubleshooting instructions and processes.
  • Ability to operate a variety of standard office equipment (i.e. PCs and printers)
  • Ability to keep track of multiple calls simultaneously in a fastpaced setting.
  • Ability to track and document all activities in our ticketing system.
  • Ability to stay on top of communications with all teams/team members.
  • Ability to multitask.

Credentials and experience

  • High school diploma or equivalent
  • Technical school or equivalent experience preferred.
  • Strong PC literacy, data entry, and organizational skills
  • One or more years experience in an administrative/operational support capacity preferred
  • IT Certifications a plus

Salary:
$22.00-$25.00 per hour

Benefits:

  • Casual dress
  • Extended health care
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Regina, SK S4R 7Z9: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Work Location:
In person