IT Remote Support Specialist
2 weeks ago
We work with international artists, event organizers, sports teams and brands who care about creating unique & memorable experiences for their guests.
Under the supervision of the IT Director, the IT Specialist is a member of the IT team and is responsible for providing high-level technical assistance and support to ensure the operation effectiveness and efficiency of the technology used within the organization.
Technical Support:
Serve as the primary point of contact to resolve difficult technical issues reported by end users.
Perform regular maintenance tasks, including system updates, patches and security protocols, to ensure the stability, security and optimal performance of the organization's IT systems.
Documentation and Knowledge Management:
Maintain accurate and up-to-date documentation of IT support processes, procedures and troubleshooting steps.
Report issues to appropriate stakeholders as necessary, coordinating with third-party vendors or service providers to resolve more complex technical issues.
IT Asset Management:
Assist the department with procurement, deployment and lifecycle management of IT assets, including hardware, software licenses and peripherals. Maintain accurate inventory records and ensure compliance with licensing agreements and organizational policies.
DEC in IT or equivalent
3 and 5+ years of experience in an IT support role, preferably in a large organization
Very good knowledge of hardware, software, networks and operating systems
Proficient in troubleshooting complex technical issues and identifying root causes
Familiarity with the ITIL framework and IT service management best practices
Experience managing macOS and Windows devices
Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users
Bilingual:
French and English
A dynamic and creative company culture, which you will help evolve over time
Occasional remote work possible
Creative and brilliant colleagues
Language & Inclusivity:
The candidate must possess fluent proficiency in English communication skills as day to day business will be done with international clients, including but not limited to the US market / European Market / Asia Pacific / etc.
Please note that our job posting uses simplified grammar to facilitate comprehension between languages, and is not meant to discriminate nor foster biases between gender identities.
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