Guest Service Agent

6 days ago

Osoyoos, British Columbia, Canada Walnut Beach Resort Full time

Job Description of Guest Services Agent


The key goal of a Guest Services Agent is to achieve customer satisfaction and preform administrative roles in the hotel.

As a Guest Services Agent, you're the guests' first point of contact and manage all aspects of their accommodation. A Guest Services Agent works to ensure an organized and friendly interaction between the hotel and its guests. A GSA will help create a pleasant and memorable stay for our guests. Guest Service Agents will report directly to the Guest Services Manager.

Role and Responsibilities

  • Perform all checkin and checkout tasks according to Walnut Beach standard operating procedures
  • Complete daily checklists and tasks to maintain organization at the Front Desk in an efficient and timely manner
  • Verify and register guests by collecting necessary information (like contact details and exact dates of their stay)
  • Provide information about the hotel, available rooms, rates and amenities
  • Respond to guest complaints and requests in a timely and professional manner
  • Demonstrate proficient understanding of the hotel software systems (RoomKeyPMS and Visionline)
  • Demonstrate understanding of Microsoft Word and Excel
  • Communicate with housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Communicate with housekeeping and maintenance departments to ensure prompt responses to guest needs and of any changes throughout the day
  • Upsell additional packages and services, when appropriate
  • Report any accidents or injuries to senior management staff immediately
  • Comply with company procedures and safety policies
  • Greet guests and visitors as they enter the resort
  • Complete check outs and check ins and receive payment
  • Be knowledgeable about Walnut Beach Resort amenities and policies in order to advise guests accurately
  • Post and balance payments and charges on guest folios
  • Anticipate guest needs in order to provide seamless and exceptional service
  • Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
  • Prepare reports as required
  • Arrange transportation or other services for guests
  • Other duties as assigned.

Qualifications and Education Requirements:

  • Previous Front Desk or other hospitality experience preferred
  • Strong interpersonal and problemsolving skills
  • Excellent communication and organizational skills
  • Ability to work cohesively as part of a team as well as independently
  • Ability to focus on guest needs, remain calm and professional at all times
  • Able to work flexible hours including days, evenings, weekends and holidays
  • Must have a valid work permit

Physical Requirements

  • Must be able to stand for extended periods of time
  • Ability to maintain regular, punctual attendance
  • Must be able to lift and carry up to 50 lbs
  • Strong communication skills

Job Types:
Full-time, Permanent

Job Types:
Full-time, Part-time, Permanent

Salary:
From $17.50 per hour

Benefits:

  • Discounted or free food
  • Extended health care
  • Onsite parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Osoyoos, BC V0H1V6: reliably commute or plan to relocate before starting work (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
In person

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