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Customs Release Agent
3 months ago
LOOKING FOR AN AMAZING CAREER OPPORTUNITY?
WITH CANADA'S FASTEST GROWING 3PL SERVICE PROVIDER, THERE'S NO LIMIT TO WHERE YOU CAN GO
Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations.
KWE IS CURRENTLY HIRING FOR A CUSTOMS RELEASE AGENT
KWE is currently looking for a Customs Release Agent who is focused on delivering a world class customer service experience to our valued customers.
As a member of our team, you will be responsible for smooth transactions by using KWE's vast worldwide network for a designated client base.
Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.
WHY KWE?
- Ongoing training and development to ensure your success.
- A fastpaced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
REQUIREMENTS
- 2+ years of customs experience in a related field required.
- Retain valid Transportation of Dangerous Goods Certification for Air (IATA).
- Selfstarter with a proven track record of multitasking abilities.
- Effective attention to detail and a high degree of accuracy.
- Strong work ethic and positive team attitude.
- Strong problem solving and analytical skills.
- Exceptional organizational skills.
- Ability to work collaboratively with fellow colleagues.
- Ability to interact professionally with our customers.
DETAILS OF THE JOB
- Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests.
- Responsible for imaging/scanning files through the DM Document Management tool and moving files to appropriate folder.
- Process shipments using SWI Single Window Initiative with all applicable PGA's
- Government Agencies while using existing client HS code database.
- Ensure that all miscellaneous charges are protected on entry for client billing to include but not limited to terminal fee, storage, dock delivery etc.
- Understand how to perform a credit release request during regular houses and afterhours.
- Ensure all paperwork has the information to process for customs clearance and if require reach out to clients/carriers/vendors for any missing info.
- Ensure clients and carriers are updated with any processing delays.
- Inform Sr. Customs Specialist of any issues or delays so they can further action if required.
- Participate in team efforts to achieve departmental and company goals and provide input in the effective operation of the customs department.
- Provide back up administrative support to reception to answer telephone calls.
