Field Service Representative Specialist

2 weeks ago

Downsview, Canada MHI RJ Aviation ULC Full time

There's a New Energy on Board Our company MHI RJ Aviation Group (MHIRJ) is a world leader in regional aviation.

Owners of the CRJ Series aircraft program, we have the largest regional Maintenance, Repair and Overhaul (MRO) network in the world.

MHIRJ provides comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry.

Headquartered in Boisbriand, Quebec, and bolstered by an Aerospace Engineering Center, MHIRJ's network of service centers, support offices and parts depots are positioned in important aviation hubs in the U.S., Canada and Germany.

A wholly owned subsidiary of Mitsubishi Heavy Industries, Ltd, MHI RJ Aviation Group includes MHI RJ Aviation ULC (Canada), MHI RJ Aviation Inc.

(U.S.A.) and MHI RJ Aviation GmbH (Germany).


Get ready to speak up We want to hear your ideas, fresh perspective and work together on initiatives that matter and make a difference.


MHIRJ is seeking a
Field Service Representative, who is smart, curious and loves the challenge of solving problems that improve people's lives.

You'll collaborate with a fun and close-knit agile team that is ready to support your career growth and help you reach your full potential.


This role can be based anywhere in North America.

  • The Field Service Representative (FSR) must be a highly motivated professional providing guidance, coaching and expertise to ensure our operators integrate MHI RJ Aviation aircraft into their fleet efficiently, safely and economically.
  • The FSR is required to assist the operator in becoming selfreliant and must ensure the operator is both knowledgeable and conversant with the aircraft and the available MHI RJ Aviation support network.

As a Field Service Representative (FSR), you may be required to:

  • Act as a technical advisor to the Operator. Provide timely technical support and procedural information as required. Helps troubleshoot when the operator's staff is unsuccessful in resolving faults, while simultaneously teaching and advising the operator's staff on proven methods of fault resolution.
  • Interact with, strategically plan with, and provide support to all levels of the operator's organization, including but not limited to CEO/COO, VPs, Directors, and various levels of the operational staff.
  • Follow up with the operator on Commercial issues such as outstanding accounts receivable, delinquent payments, and other nontechnical matters.
  • Promote MHI RJ Aviation's products and services to increase revenue.
  • Assume the role of the MHI RJ Aviation on site focal in all facets of the aircraft operation with the operator.
  • Ensure the customer has a high level of knowledge regarding the MHI RJ Aviation Customer Services and Support network. For example spares, sales, airworthiness and flight safety functions, etc.
  • Support all MHI RJ Aviation teams (Sales and Marketing, In Service Engineering etc.) as required in order to ensure the most effective and efficient customer service level is maintained.
  • Influence and promote to the operator any and all actions recommended by MHI RJ Aviation to help obtain the optimal performance levels and satisfaction with our products, including modifications, spare parts, ground support equipment, service bulletins and repairs.
  • Provide factual, concise, and value added reports to both the Operator and MHI RJ Aviation on an as required basis.
  • Advise the operator how best to utilize the aircraft efficiently, including monitoring and understanding reliability data and providing recommendations on internal process improvements that may optimize aircraft operations and increase fleet reliability.
  • Required to lead and/or support MHI RJ Aviation field parties or start up teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customer's facility.
  • Identify areas of the customer's operation or procedures with the potential for improved efficiencies and provide recommendations as related to the operation of MHI RJ Aviation aircraft.
  • Be available 24 hours a day, 7 days a week to assist any and all customer issues as required.
  • Set priorities and effectively escalate concerns within the Customers organization
  • Provide Senior Management with timely updates on the operator's key operational and maintenance concerns and issues, as well as potential solutions for same.
  • Keep current on all technical aspects of aircraft in use at the operator including available modifications, manual revisions, service bulletins, and best operational practices.
  • Promote the services of both the Mobile Repair Team and Service Centers to operators as needs arise.
  • You have a college diploma in Aviation Maintenance, or equivalent and a suitably endorsed Aircraft Maintenance Engineer License or equivalent
  • You have a minimum of five (5) to eight (8) years of aviation expe

  • Comet Associate

    3 weeks ago

    Downsview, Canada 1300-Applied Industrial Technology Full time

    **THE OPPORTUNITY**: Our Career Opportunity and Management Employment Training (COMET) is the exclusive award-winning, fast track training program of Applied Industrial Technologies for May/June 2024 Graduates and Alumni. In this full-time, permanent opportunity, you will learn about the business from the ground up and be part of an organization with a...

  • Store Technical Service Representative

    2 weeks ago

    Downsview, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Financial Service Representative

    3 weeks ago

    Downsview, Canada CURO Financial Technologies Corp Full time

    Overview: **If you are looking for more than a job, join Cash Money to start your career!** Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated across store, online, mobile, and contact center touchpoints for a best-in-class...

  • Contracts Specialist

    2 months ago

    Downsview, Canada MHI RJ Aviation ULC Full time

    Our company MHI RJ Aviation Group (MHIRJ) provides comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. A wholly owned subsidiary of Mitsubishi Heavy Industries, Ltd, MHIRJ includes MHI RJ Aviation...

  • Financial Service Representative

    2 weeks ago

    Downsview, Canada CURO Financial Technologies Corp Full time

    Overview: **If you are looking for more than a job, join Cash Money to start your career!** Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated across branch, online, mobile, and contact center touchpoints for a best-in-class...

  • Warehouse Representative/driver

    4 weeks ago

    Downsview, Canada 1300-Applied Industrial Technology Full time

    At Applied, the Warehouse Representative has immediate impact on our Distribution/Service Centre’s performance and in customer satisfaction. You’ll join a tight-knit team of internal associates and loyal, long-term customers. Productivity and accuracy are key measures for success. **Specific Responsibilities**: - Receiving and shipping all materials...

  • Methods Project Specialist

    4 weeks ago

    Downsview, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **Header**: **BOMBARDIER** At Bombardier...

  • Methods Project Specialist

    2 weeks ago

    Downsview, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.Header:BOMBARDIERAt Bombardier Aerospace, our...

  • Contracts Executive

    2 months ago

    Downsview, Canada MHI RJ Aviation ULC Full time

    Our company MHI RJ Aviation Group (MHIRJ) provides comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. A wholly owned subsidiary of Mitsubishi Heavy Industries, Ltd, MHIRJ includes MHI RJ Aviation...

  • Director - Strategic Sourcing

    2 weeks ago

    Downsview, Canada MHI RJ Aviation ULC Full time

    **Director, Strategic Sourcing** Our company MHI RJ Aviation Group (MHIRJ) provides comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. Headquartered in Boisbriand, Quebec, and bolstered by an...

  • Customer Service Agent 3

    3 weeks ago

    Downsview, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$21.86**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player...

  • Customer Service Agent 3

    4 weeks ago

    Downsview, Canada Serco North America Full time

    Position Description: SERCO is offering a **$2,000 dollar** sign-on bonus for this position, and this roles has a starting hourly rate of **$21.18**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56...

  • Customer Service Agent 3- Downsview- Full- Time

    4 weeks ago

    Downsview, Canada Serco North America Full time

    Position Description: Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy...

  • Linear Bearing Oem Application Speciaslist

    3 weeks ago

    Downsview, Canada 1300-Applied Industrial Technology Full time

    We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of **Linear Bearing Application Specialist**. The location is flexible to **any Applied branch within the Greater Toronto Area**. **Position Summary**: Reporting to the National Sales Manager - OEM, the **Linear Bearing Application...

  • Fluid Power Account Manager

    2 weeks ago

    Downsview, Canada 1300-Applied Industrial Technology Full time

    **LOOKING FOR A COMPANY WITH A GREAT CULTURE AND RICH HISTORY OF SUCCESS?** As the world’s largest fluid power distributor, the **Applied Fluid Power®** network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Capabilities include system integration, manifold...

  • Finance Manager

    4 weeks ago

    Downsview, Canada Toronto Wildlife Centre Full time

    **Status**:Full-Time **Location**:Currently based at Downsview Park, with plans to move to the Rouge National Urban Park in the future **Start Date**:TBD **Compensation**:Commensurate with experience **About Toronto Wildlife Centre**: The Finance Manager works in partnership with the entire management team and the Board of Directors. As an accomplished...

  • (Contract) Supply Chain Agent

    3 weeks ago

    Downsview, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Be...

  • Fluid Conveyance

    1 month ago

    Downsview, Canada Applied Industrial Technologies Full time

    Downsview - London - Stratford - Brantford - Newmarket - Etobicoke - Hamilton - Ancaster - Burlington **Key responsibilities**: - Driving fluid conveyance sales growth across the province in OEM and Industrial markets by creating value for our customers - Support duties include, but may not be limited to the following: - Providing product identification,...

  • Warehouse Rep/delivery Driver Backup

    2 weeks ago

    Downsview, Canada Applied Industrial Technologies Full time

    At Applied, the Warehouse Representative has immediate impact on our Distribution/Service Centre’s performance and in customer satisfaction. You’ll join a tight-knit team of internal associates and loyal, long-term customers. Productivity and accuracy are key measures for success. **Specific Warehouse Responsibilities**: - Receiving and shipping all...

  • Warehouse Rep/driver

    2 weeks ago

    Downsview, Canada 1300-Applied Industrial Technology Full time

    At Applied, the Warehouse Representative/Driver has immediate impact on our Distribution/Service Centre’s performance and in customer satisfaction. You’ll join a tight-knit team of internal associates and loyal, long-term customers. Productivity and accuracy are key measures for success. **Specific Responsibilities**: - Receiving and shipping all...