Transitional Housing Case Worker

7 days ago

London, Ontario, Canada The Salvation Army Centre of Hope Full time

Job Title:
Housing CaseWorker

Department:
Shelter Services

Position Type:
FT Temporary, Ends: March 31, 2026

Salary Range:

Start Rate:
$ 22.05, Year 1 Rate: $22.49

Shifts:
Tuesday to Saturday, 11:00 a.m. to 7:00 p.m.

Location:
London, Centre of Hope

MISSION, VISION AND VALUES:

The Salvation Army is an international Christian church.

Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.


Mission Statement


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.


Vision Statement


We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.


Core Values:

Hope:
We give hope through the power of the gospel of Jesus Christ.

Service:
We reach out to support others without discrimination.

Dignity:
We respect and value each other, recognizing everyone's worth.

Stewardship:
We responsibly manage the resources entrusted to us

Position Purpose summary:


The Housing Case Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client's day-to-day basic needs are being met.

As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and mission of The Salvation Army.


Accountabilities:

  • To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and inservice training Employment Opportunity
  • Ontario Division Hope Service Dignity Stewardship
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Shelter Leadership Team.
  • Enforce agency rules and expectations consistently in accordance with Policies and Procedures
  • Responsible to ensure that clients return any Centre of Hope belongings if they leave during your shift
  • Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
  • Make regular rounds throughout the floor
  • Responsible to initiate service plan development and implementation as needed within the centre; with community partners to foster successful utilization of shelter services by individuals with specific vulnerabilities that potentially could interfere with them accessing the services they need.
  • Initiate and/or participate in case conferences as a forum for problemsolving and exploring alternative solutions to service provision as required; for those requiring individualized interventions ensuring follow through on any action plans and monitoring as required.
  • Regularly solicit feedback from the individualserved and relevant community supports regarding the individual's health, mental health and wellbeing including progress towards their goals.
  • Assess individuals' strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors.
  • Introduce goal planning as a result and provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals.
  • Maintain open communication with individual's professional and natural supports regarding individual's goals, clarifying the roles each can play towards assisting the individual to meet their goals; provide updates at case conferences as needed.
  • Act as the designated primary worker for assigned individuals residing in transitional rooms in collaboration with community partners assigned.
  • Create and maintain an individuals' Crisis Plan, and communicate support needs associated with the goal of reducing the utilization of EMS, LPS etc.
  • Provide health teaching about mental illness, harm reduction and symptom identification and management.
  • Assist and coach individuals in the learning and management/achievement of quality of life activities such as: daily living, safety and security, healthy lifestyles, social and spirituality, community living and selfdetermination/ advocacy.
  • Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs.
  • Completion of a Discharge Summary upon individuals transition points outlining progress made and recommendations for the future.
  • Ensure effective communication with Director, Manager, staff team, and external treatment teams concerning each individual's progress.
  • Assist the Shelter Leadership Team in developing and implementing productive and appropriate activities/programs for

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