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Night Auditor, Pt

3 months ago

Vaughan, Ontario, Canada Novotel Vaughan Full time

Night Auditor, FULL-TIME


Ideally located on the Northern edge of Toronto, Hotel Novotel Toronto Vaughan provides a contemporary destination for business and leisure travelers.

Offering modern accommodations and a highly accessible location, our Toronto Ontario hotel features 149 rooms and sophisticated amenities, such as complimentary WiFi, a full service on-site restaurant, an indoor saltwater pool, and versatile event space.

Join the Novotel Vaughan Team for a dynamic, rewarding and challenging career in a fast-paced environment

RESPONSIBILITIES:

Supervises and administers all night audit functions
Balances all revenue and settlement accounts nightly

Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
Maintains files and resets the system for the next day of operations

Follows up promptly on guests requests and issues
Provides excellent customer service to all guests

Welcomes and greets all guests, performs check in and check out procedures
Answers guest inquiries and provides assistance in a professional manner

Answers all incoming phone calls and takes reservations

Act as the hotel system liaison during night hours including calling in to open tickets with PMS system support during the overnight hours if a system fails or issues occur.
Accurately follows cash handling procedures

Adheres to all department and Company's policies and procedures
Ensures guests' security by the proper handling of guest room keys and personal information

Performs any other job related duties as assigned

CANDIDATE REQUIREMENTS:

Hotel Night Audit/Front Office experience is a MUST
Experience with the Opera PMS is required

Proficient using a computer, good knowledge of excel and basic accounting principles
University/College Diploma is preferred

Commitment to customer satisfaction
Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner

Organized and able to work in a fast-paced, multi-tasking environment
Excellent communications skills

Works well under pressure in a changing environment
Fluency in English, written and verbal; a second language is an asset

Ability to work with mínimal supervision
Able to stand for an 8 hour shift
Must be able to work evenings, overnights including weekends and holidays

Main shift will be 11:00 pm to 7:30 am, must be flexible to occasionally work from 9:00 pm to 5:30 am.


Job Types:
Full-time, Part-time

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Overtime
pay

Work Location:
In person