![Trojan Technologies](https://media.trabajo.org/img/noimg.jpg)
Technical Product Support Specialist
2 weeks ago
Accountabilities
- Provide firstlevel technical solutions regarding the installation, operation, and maintenance of products.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.
- Obsesses over the customer experience and constantly strives to exceed their expectations
Critical Competencies / Core Behaviours
- Acts with integrity, openness and honest (Instill Trust)
- Champions continuous improvement. Moves strategy to action (Deliver Results)
Qualifications
- Postsecondary education in a related discipline.
- Minimum 2+ years of customerfacing experience with progressive responsibilities.
- Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to selfmanage and work independently in a fastpaced and highly demanding environment
- Ability to multitask and are highly organized.
- Proficient Computer Skills: Microsoft Office365 with advanced Excel skills
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance
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