IT Technical Support

1 week ago


Guelph, Ontario, Canada Nutrasource Full time

Job Overview:


The IT, Technical Support employee is responsible for providing day-to-day support within the office to colleagues, maintain technology equipment, and actively participate in department projects.


Primary Responsibilities:

  • Provide a high level of customer service with responding, analysing, resolving and documenting client incidents and inquiries;
  • Provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices;
  • Install, configure, and maintain computer equipment and software, replace defective or obsolete devices, and deploy software on workstations
  • Create/maintain user accounts in Active Directory infrastructure and O36
  • Develop manuals, procedures, and other documentation
  • Identify and escalate security incidents and systematic technical issues;
  • Assist in training new employees with respect to IT use
  • Work with vendors for warranty tasks
  • Perform other related duties as required

Core Competencies:

  • Experience with O365, Sharepoint and Active Directory
  • Excellent communication skills, both verbal and written.
  • Good interpersonal skills and a clientoriented approach
  • Must possess strong multitasking capabilities and be detail oriented.
  • Able to work independently, with strong analytical, planning and organization skills
  • Motivated and able to quickly learn

Education and Experience:

  • College/University diploma in Information Technology or computerrelated program
  • At least 2 years' experience in an IT Support role

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location:
One location

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