Warehouse Customer Service
2 weeks ago
Company Overview
Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world.
Solutions, not numbers, are responsible for our success.Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.
Job Summary
Warehouse Customer Service is responsible for liaising between our customer and our warehouse staff, utilizing communications, maintaining a high standard of professional business conduct and managing our customers' Warehouse Management Systems.
Key Duties and Responsibilities
- Keep open line of communication with our customers
- Work with our team to process customer's requests
- Work with carriers to ensure deliveries or pick ups are scheduled as required
- Inventory control.
- Provide highest level of customer service
- Liaison with warehouses, inventory personnel, and customer service to ensure timely and accurate inbound and shipping out of part.
- Update shipping reports
- Maintain data necessary for monthly invoicing and KPI's
- Adhere to all company policies, procedures, objectives and business ethics
- Examined documentations for accuracy of information to ensure all documents and information were in accordance
- Analyzed and validated logistics invoices received ensuring accuracy in billing information.
- Creating purchase orders, receiving ordered parts and assigning them to outstanding work orders
- Checked and update the systems daily for release notifications
- Processing COD and Data Entry
- Various other tasks as may be required
Qualifications/Competencies
- Minimum of 2 years' experience in warehouse customer service or in a similar role
- Some accounting knowledge
Computer knowledge
- AS400, MS Outlook, Warehouse Management Systems
- Good written and verbal communication skills
- Superior organizational skills and strong attention to detail
- Ability to multitask and manage multiple deadlines Ability to work under pressure in a fast paced environment
Educations/Certifications - Minimum high school diploma
- WHMIS Training
What We Offer
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
- Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express.
Please note only those who are selected for further consideration will be contacted for an interview._****_ Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process.
If contacted for an employment opportunity, please advise us if you require accommodation._-
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