Application Analyst, Core Lending

2 weeks ago

Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

Join a Challenger
Being a traditional bank just isn't our thing.

We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking.

Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you're not afraid of taking on big challenges and redefining the future, you belong with us. You'll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family.

Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years.

Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members.

Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.

Our EQ Bank platform ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.

Purpose of Job

Main Activities:

  • Analyze and validate all reported issues as well as enhancement requests submitted by the EQB business users
  • Follow prescribed change control procedures, making sure all changes are properly documented, approved and communicated from initiation to design to testing to implementation
  • Work with our internal partners as well as 3rd party vendors to bring all issues to a resolution which include review sessions, coordinating the deployments to various environments, business user testing support and act as the business liaison for the vendor
  • Ensure all automated and manual jobs are executed in a timely manner
  • Prepare training documentation as well as facilitate training sessions to business users as needed
  • Communicate and follow up on all issues on a timely basis ensuring all parties are kept informed including escalations to the Associate Director, Application Support
  • Support and participate in annual disaster recovery testing exercises, yearend processes as well as periodic review of user privileges, system resource set up, system default set up and other general data issues and take necessary action, which may involve nonbusiness hour work
  • Ensure that all required documentation including proof of testing and signoff for the issue and/or enhancement being resolved or implemented is readily available for internal and/or external audit review.
  • Conduct requirement gathering sessions with business units to clarify the required behaviour, and the risks and impacts to the bank
  • Prepare requirements and support documentation which could include story maps, user stories and/or use cases, data mapping matrix and process flows
  • Support the Associate Director, Application Support, Lending and Productivity Support with status report generation and backlog prioritization

Knowledge/Skill Requirements:

  • 3 or more years of experience in the field of Information Technology
  • University education, preferably in the areas of Information Technology or Commerce/Business Administration
  • Experience writing, maintaining and optimizing SQL statements, queries and stored procedures
  • Experience with SharePoint site administration, workflows and modifying user interfaces
  • Proficient user of all Microsoft desktop and collaboration tools
  • Strong experience in the financial services industry and good knowledge of term deposit and mortgage business
  • Experience with supporting corporate websites and technologies
  • Good knowledge of Software Development Life Cycle concepts and best practices for the waterfall and agile methodologies
  • Good knowledge of ITIL framework and related support processes
  • Good communication skills, verbal and written are required
  • Ability to get up to speed quickly on new systems and business processes
  • Additional Nice to Have Skills:
  • Knowledge of Service Now, JIRA and Confluence
  • Knowledge of scripting and programming tools
  • Experience developing automation scripts
  • Previous experience working with Lending origination and core banking systems such as PortfolioPlus, Cyberquery, CapitalStream, OneSumX, Cognos and FileNexus
  • Previous experience working with IFRS9 and the Basel Framework

Accountability
- **Key Internal and External Contacts**:
  • The Application Analyst, Core Lending will report to the Associate Director, Application Support, Application Support, Core Lending
  • The incumbent will liaise with internal business units including Business Analysts, IT Operations, Project Managers and Business representatives
  • The incumbent will need to interact with external parties such as vendors, consultants and auditors

What we offer [For full-time permanent roles]
\uD83D\uDCB0 Competitive discretio

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