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Customer Service Rep Bi-lingual
2 weeks ago
Primary Job Posting Location:
Burlington, Ontario Canada
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
On-site positionWork Schedule:
Monday to Friday, 8.30am to 5pm
Summary
Require Bi-Lingual French CSR position, performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small scale projects.
This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned.
This position may deal with confidential material on a regular basis.Responsibilities:
- Prepares complex reports/presentations.
- Provides advanced office support knowledge and skills.
- Answer incoming calls from customers therefore proficient in speaking French/English and written
- Strong written and verbal communication skills
- Attention to detail, especially involving data entry
- Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction
- Ability to multitask, prioritize and manage time effectively
- Follow communication procedure, work instructions, guidelines and policies
Qualifications:
- High School Diploma, GED, or International equivalent
- 2+ years' office warehouse support experience Preferred
- Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
- Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
- Accurate and rapid data entry
- Bilingual in French and English
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