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Product Manager

4 months ago

Vancouver, British Columbia, Canada Amazon Full time $166,900
Principal Product Manager Tech, AWS Trusted Advisor

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Do you like working with cross-functional teams, including engineering, product, program, UX and operations teams, to define a bold vision and deliver high-value solutions to AWS customers? Do you enjoy leading initiatives that are critical to our customers' cloud operations, and the AWS business? Then, this Principal Product Manager Technical (PMT) role with the AWS Trusted Advisor team within AWS Kumo is for you.

At AWS Kumo, we hire the world's brightest minds, offering an environment where they can relentlessly detect, design, and drive solutions to excel operationally and improve customer experiences.

We are seeking an experienced Principal Product Manager Technical (PMT) who is innovative, passionate, and customer-focused, and is willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.

Engage broadly across AWS services and account teams to drive improvements in providing trusted guidance to customers to optimize their AWS workloads

  • Work with business stakeholders and tech teams to define needs, build solutions, and measure results
  • Provide effective written and verbal updates on the products and key projects to senior leadership and stakeholders
Work closely with AWS service teams, AWS account teams, and Kumo engineering teams to deliver key initiatives to help AWS customers optimize their workloads and to accomplish their outcomes

  • Align senior leaders across AWS to automate manual communication processes by highlighting customer value, and metrics
  • Collaborate with the UX team for user research and wireframing
  • Drive AWSwide programs to improve speed and quality of our best practice guidance shared with AWS customers

The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale.

Kumo's products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS.

We have unfettered curiosity and drive to help build "best in the world" support experiences that customers will love We are inventing and designing tech that will directly impact every customer across all AWS services.

Our industry-leading technology cuts across a wide range of ML techniques from Natural Language Understanding to Deep Learning.

We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
7+ years of working as a Technical Product Manager experience

  • 5+ years of technical (software development, network development, IT, other related) experience
  • Experience delivering largescale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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