Operations Risk
2 weeks ago
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products.
Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the roleBranch Location: 131 Queen Street, Ottawa
In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the branch.
The Operations Risk and Administration Associate will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
Responsibilities:
- Maintain superior and courteous service to internal and external contacts
- Meet expectations in terms of speed, certainty and efficiency of response
- Ensure branch or work area is maintained in accordance with HSBC standards
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contributes to teambased approach in completing tasks and meeting internal and external customer needs.
- Participates in quality, regulatory and compliance training in order to meet performance targets
Opening up a world of opportunity.
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products.
Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the roleBranch Location:
input location
In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the branch.
The Operations Risk and Administration Specialist will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
Responsibilities:
- Maintain superior and courteous service to internal and external contacts
- Meet expectations in terms of speed, certainty and efficiency of response
- Ensure branch or work area is maintained in accordance with HSBC standards
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contributes to teambased approach in completing tasks and meeting internal and external customer needs.
- Participates in quality, regulatory and compliance training in order to meet performance targets
- Effective communicator, with strong customer service and interpersonal skills
- Previous customer service / banking industry experience
- Ability to multitask, and handle large volumes, tight turnarounds and multiple deadlines
- Detailed orientated with good time management and organizational skills
- Team player and development minded
- Some experience with conflict resolution required
- Fluency in a second language is an asset
- Secondary school graduate
- Effective communicator, with strong customer service and interpersonal skills
- Previous customer service / banking industry experience
- Ability to multitask, and handle large volumes, tight turnarounds and multiple deadlines
- Detailed orientated with good time management and organizational skills
- Team player and development minded
- Some experience with conflict resolution required
- Fluency in a second language is an asset
- Secondary school graduate
- Mutual Fund Licensing requires completion of Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and Mutual Fund Skills Builders Course
- Branch Manager Course offered by Canadian Securities Institute or Investment Funds In Canada; or A Branch Compli
-
Assistant Manager Operations Risk and
2 weeks ago
Ottawa, Ontario, Canada HSBC Full timeOpening up a world of opportunity.We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...
-
Specialist, IT Risk
2 weeks ago
Ottawa, Ontario, Canada CMHC Full timeJob Requisition ID: 10191Position Status: Permanent Full TimePosition Type:HybridOffice Location:Ottawa (ON); Montreal (QC); Toronto (ON)Travel Requirement: Travel not requiredLanguage Designation: English EssentialLanguage Skill Levels (Read/Write/Speak): ZZZSalary: Our salaries generally range from $ to $ and are based on qualifications and...
-
Risk Manager
2 weeks ago
Ottawa, Ontario, Canada Colliers Full timeOverview At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients' needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate – to the...
-
Senior Security Risk Analyst
2 weeks ago
Ottawa, Ontario, Canada Payments Canada Full time| About the role Reporting to the Manager, Information Security and Technology Risk, the Senior Security Risk Analyst, Information Security and Technology Risk is responsible for leading the development, implementation, maintenance, and continuous improvement of the Operational Resiliency Risk Program at Payments Canada. This includes relevant policies,...
-
Manager, Enterprise Risk Management
2 weeks ago
Ottawa, Ontario, Canada NAV Canada Full timeJob Posting TitleManager, Enterprise Risk ManagementJob CategoryRisk ManagementLanguage RequirementsBilingual / BilingueFlexible Work Agreement TypePosting End DateJob GradeL1 Zone APay RangeCommensurate with Experience / Selon l'expérienceJob SummaryReporting to the Director, Enterprise Risk Management & Alignment the Manager Enterprise Risk Management...
-
Manager, Market Risk Control
2 weeks ago
Ottawa, Ontario, Canada BMS Full timePosted Saturday, March 23, 2024 at 5:00 AM BMS Group is a dynamic, independent global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. Our purpose is to help people, businesses and communities flourish and prosper in a world of risk. As a global brand with offices located across the US,...
-
Principal Supervisor, Risk Monitoring
2 weeks ago
Ottawa, Ontario, Canada Bank of Canada Full timePrincipal Supervisor, Risk MonitoringTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant impact...
-
Manager, Financial Market Risk
2 weeks ago
Ottawa, Ontario, Canada Payments Canada Full timeWe care deeply about our employees' well-being and are committed to providing a flexible, hybrid work environmentthat supports in-person connection and remote work. | We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. Inspire Trust, Build Community and Enable Change. We support...
-
Manager Governance, Risk
2 weeks ago
Ottawa, Ontario, Canada IPSS Full timeJob ID:COT **:Job Title:Manager Governance, Risk & Compliance**:Division:Office of the Chief Information Security Officer**:Reports To:Director Cyber Diplomacy & Governance**:Salary Range:$140,000 to $176,439**:Work Location:55 John Street, Toronto**:Job Type:Permanent Full Time**:Shift Information:Monday to Friday, 35 hours work week**:JOB SUMMARY:To...
-
Manager, Financial Market Risk
2 weeks ago
Ottawa, Ontario, Canada Payments Canada Full timePayments Canada's purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees' well-being and are committed to providing a flexible, hybrid work environmentthat supports in-person connection and remote work. | Get to Know Us We are a unique organization situated at the centre of Canada's payments...
-
Finance Manager, Investments and Risk
2 weeks ago
Ottawa, Ontario, Canada TD Full timeEn votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste. Manage/lead a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns...
-
Control Risks: Associate Director
2 weeks ago
Ottawa, Ontario, Canada Scotiabank Full timeContributes to the profitable growth and quality of the Bank's mortgage portfolio for loans originating from Real Estate Banking and/or Commercial Distribution across Canada by performing financial solutions-related activities for clients including risk analysis, deal structuring, pricing, negotiation and presentation on highly complex deals, across the real...
-
Consultant, Risk Advisory Services
2 weeks ago
Ottawa, Ontario, Canada BDO Full timePutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Siu Investigator
2 weeks ago
Ottawa, Ontario, Canada Xpera Risk Mitigation and Investigation LP Full timeCompany:Xpera Risk Mitigation and Investigation LPSIU Investigator - Part Time (Ottawa, Ontario, Canada)Xpera Risk Mitigation & Investigation, premier national provider of Risk Mitigation & Investigation Services. We provide innovative solutions that reduce risk, minimize loss and increase human safety, enabling our clients to function at their fullest...
-
Analyst, Policy Risk
2 weeks ago
Ottawa, Ontario, Canada Definity Full timeJob DescriptionWork is a significant part of our lives, so it's essential to select a company that provides truly fulfilling work. At Definity Insurance, your contributions, creativity, and energy will be highly valued. Our passionate culture and innovative approach permeate everything we do, which is why our extensive base of policyholders trusts us to...
-
Global Risk and Assurance Officer
2 weeks ago
Ottawa, Ontario, Canada Nutrition International Full timeAbout the role This role will support the independent and objective assurance service to manage and coordinate the organizations internal audit function globally and oversee global enterprise risk reporting and assessments in line with the organizations Enterprise Risk Management (ERM) Framework. In this role you will: Internal Quality Assurance ...
-
Manager, Governance, Risk and Compliance
2 weeks ago
Ottawa, Ontario, Canada Depositor Solutions Full timeDate Posted: 5/11/2023Location: Ottawa, Ontario, CanadaReference No:Position Type: Full-time PermanentAbout usWe are an organization driven by purpose. We are obsessed about serving Canadians and we are deeply committed and passionate about protecting their hard-earned money when it matters most. We live our promises and commitments every day by serving...
-
Senior Risk Officer
2 weeks ago
Ottawa, Ontario, Canada English Schools Foundation Full timeThe position reports to the Assistant Internal Audit Manager and is one of the main team members of the Internal Audit team. It is expected that the candidate could lead and perform internal audit projects independently. Assist in the establishment of the ESF annual internal audit plan Perform audit fieldwork and audit procedures to verify the operating...
-
Manager IT Advisory Risk Assurance
2 weeks ago
Ottawa, Ontario, Canada OXARO Full timeSalary:Please note this is a permanent, full-time Hybrid opportunityWe are a member firm of the greater Raymond Chabot Grant Thornton & Grant Thornton Canada networks. OXARO Inc. focuses on supporting public sector clients across Canada in advisory and placement services as well as digital solutions. Over recent years, we have been focusing on growing and...
-
Product Manager, Payments Risk
2 weeks ago
Ottawa, Ontario, Canada Veem Full timeVeem empowers small and medium businesses who spend too much time and money dealing with inefficient financial payment systems. Our transparent, relationship-based payments model makes it easy to build trust with your vendors, contractors and customers by providing a quick and seamless payable and receivable process. We make the process even easier for these...