Assistant Manager

7 days ago

Kirkland, Quebec, Canada iSaute Full time

iSaute is:

An indoor adventure Park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof.


Summary of Position:

The Assistant Manager supports the General Manager in managing the day-to-day operations of a Park, including all HR and purchasing responsibilities and supporting the team to achieve business goals.


Responsibilities:

Help to oversee all Finance and Business Aspects of the Park

  • Assist the General Manager in managing the P&L for the Park and identifying ways to grow the business and manage operations costs
  • Proactively review the GM dashboard results weekly and identify opportunities and risks
  • Assist the General Manager with monitoring cash handling processes and spot check for accuracy: audit financials weekly
  • Manage all inventories and place orders as needed (clothing, socks, hats, cleaning supplies, and office supplies)

Personnel Management

  • Assist General Manager with creating Manager and Team Member schedules and ensure proper staffing on all shifts; address staffing challenges as needed
  • Help hire, train and develop Park Team Members; Provide ongoing training and direction as needed.
  • Perform all Park level HR tasks (new hire paperwork, orientation, training, performance reviews, maintaining employee files)

Guest Services

  • Proactively engage with Guests to gather feedback; Own Guest satisfaction.
  • Help oversee or assign somebody to oversee all front of house activities including, cashier performance, cash management, Guest checkin process, Guest concerns and safety and cleanliness throughout the lobby area
  • Help develop and maintain a customer service culture throughout the Park

Marketing

  • Help oversee Event Manager/Coordinator and Party Hosts and ensure all events are executed seamlessly
  • Go out into the community monthly to build relationships with local businesses and organizations

Maintenance/Safety

  • Help monitor overall Park safety and cleanliness; ensure company policies and standards are practiced by all Team Members
  • Oversee or assign somebody to oversee all Court Monitors and back of house activities including, safety inspections, equipment maintenance, cleaning schedules and repairs
  • Master all technology and systems in your Park; know what to do if an issue arises
  • Must be fluent in the emergency and evacuation plans for your Park

Other

  • Attend mandatory meetings and trainings.
  • Other duties as assigned.

Expectations:

  • Firstaid, CPR and AED certified preferred
  • Serve as a champion and role model for the Company's Core Values and Mission/Vision/Values statement in everything you do.
  • Be PRESENT in your Park
  • Demonstrate management/leadership skills Ability to lead, motivate and inspire a team
  • Ensure GM or AM is scheduled to work during all hours of operations, where possible
  • Communicate clearly and effectively
  • Maintain a strong presence and ability to influence/enforce proper behaviors
  • Demonstrate sound decision
- making skills

  • Go above and beyond in providing exceptional Guest experience
  • Demonstrate maturity in all interactions.
  • Must be available to work nights, weekends and holidays.
  • Ability to work in a fastpaced and high energy environment

Keys to Success:

  • Consistently performs in alignment with, and foster a culture throughout the Park with Company Core Values and Mission/Vision/Values statement.
  • Support General Manager to meet and/or exceed Park monthly financial goals. Contribution to business growth
  • Successful completion of HR related tasks
  • Collaborate with General Manager to develop Park Team Members.
  • Maintain a safe and clean Park.
  • Ensure Firstaid, CPR and AED certifications are kept current.

Job Types:
Full-time, Part-time, Permanent

Pay:
From $20.00 per hour

Expected hours:
per week

Benefits:

  • Discounted or free food
  • Flexible schedule
  • Store discount

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Application question(s):

  • How many hours per week would you like to work?

Education:

  • Secondary School (preferred)

Experience:

  • Management: 1 year (preferred)

Work Location:
In person

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