General Manager

2 weeks ago

Toronto, Ontario, Canada Bluffers Park Marina Full time

General Manager, Bluffers Park Marina


You drive to work, park the car and stop to take in the view, the wind and the sound of waves splashing against the shore.

Does this seem like an ideal work environment? Do you long to use all of the broad skills you've acquired over your business career to truly optimize the customer's experience? Perhaps you even enjoy indulging in the odd hands-on project fixing things? This is a playground in which you can satisfy all of these cravings.


In business since 1986, Bluffers Park Marina has 400 boat slips and is Toronto's only full service marina offering everything a boater could want or need.

The marina is just 20 minutes from downtown Toronto, at the foot of the Scarborough Bluffs in beautiful Bluffers Park and 10 minutes from Highway 401.


A very rare opportunity exists for a seasoned people leader with broad and well-rounded business skills/savvy to become the next GM of Bluffers Park Marina.

Reporting to the Board of Directors, you will oversee the marina's day-to-day operations and long-term capital projects to ensure its customers enjoy the most exceptional marina experience possible.


Job Summary


Overseeing the management of the marina, you will provide a focus on delivering exceptional customer service, maintaining the highest level of visual appeal of the facility and maximizing its use and delivery of services.


The expectation is that you will achieve outcomes in key result areas including strategic planning, operational excellence, customer and community engagement, fiscal accountability, human resource management and safety and risk management through collaborative relationships and superior leadership and communication skills.

Specifically, the Board of Directors is looking for you to:

  • Create a 5-year strategic plan for the marina and following approval by the Board, lead the team in planning and executing on annual plans aligned with the strategic plan while keeping the Board of Directors up-to-date on your progress.
  • Plan, manage and execute on multiple and significant capital projects (property improvements) intended to deliver the highest level of visual appeal of the facility and maximize the development and usage of the facility and delivery of services.
  • Manage all staff employed at the marina ensuring they are engaged and delivering an optimum level of services while ensuring compliance and adherence to all human resource laws, regulations and internal policies.
  • Develop and foster customer relationships, serving as the primary "face" of Bluffers Park Marina to current and potential customers and all other marina stakeholders.
  • Oversee the annual budget, focusing on increasing marina revenue through dock services, vendor agreements and an increased level of customer experience.

Your Skills & Knowledge

  • Post Secondary graduation in a relative discipline such as business, project management, engineering, facilities management or hospitality with post graduate studies in marketing, human resources, finance and/or maintenance services considered an asset
  • Minimum 3 years experience in a similar role or 5 years in a management/leadership role within a similar industry including, marina, resort or public tourism/hospitality environment and the ability to quickly identify, analyze and evaluate operational problems, risks or issues and recommend innovative solutions
  • Progressive management experience overseeing some or all functions such as Operations, Finance, Human Resources, Information Systems, Marketing and Administration services
  • Proven successful leadership skills and experience in the direct management of staff and ability to manage individual and team performance by setting goals and standards and evaluating and correcting performance when required
  • Proven experience developing and successfully executing on strategic, project and operational plans and the ability to effectively and efficiently manage individual and team projects and programs by anticipating needs and evaluating operational risks/implications, including planning, budgeting, implementation and results
  • Exceptional interpersonal skills to establish and maintain effective and respectful working relationships with staff, customers, Board of Directors, government, external agencies and a variety of other groups or individuals to meet objectives, complete projects and influence outcomes

Your Primary Responsibilities

  • Prepare and deliver on annual plans for Human Resources, Operations, Revenue and Marketing, each of which aligns with the overall annual plan.
  • Provide strategic direction and leadership to staff dedicated to the management and delivery of a variety of marina services while creating a motivating employee environment, promoting a culture of continuous improvement and safety.
  • Plan and oversee maintenance of the marina facilities, yards, grounds and outstations, oversee the management, work of, permits and relationships with t

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