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Senior Vice President, Customer Experience
3 months ago
What makes this role important at Ipsos?
This person will be responsible for driving and managing a significant revenue stream, through new business development and managing/growing existing client relationships. We expect someone to have a proven sales track record, be a thought leader in the field and to have a strong presence in the marketplace. We are looking for someone who builds relationships and is comfortable operating at C-suite level.
Through their leadership and management structure, you will also support account leads to grow their existing accounts and develop potential new accounts. Additionally, you will enable team members to design and deliver business impact to major new and existing programs. As a leader on the team, working closely with the other members of the leadership team, you will be responsible for career development and talent management, enabling team members at all levels to deliver on their full potential.The individual will be measured against financial performance (sales and profitability), as well as key people and client metrics.
This is a great opportunity to join a successful team in an area of global strategic importance to the Ipsos business. We are looking for an ambitious, dynamic, entrepreneurial colleague, who can make a real difference to our business and be an inspirational role model to our team.
What you can expect to be doing:
- Design and implement commercial strategy/plan, ensuring financial performance delivered in line with budget requirements
- Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close.
- Recommend and implement strategy for retaining and developing existing accounts in sector
- Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients' business objectives
- Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value, and connecting on a personal level
- Ensure ongoing programs deliver value and are activated within our clients' businesses
- Management and development of team; empowering and motivating them to deliver at their best
- Contribute as a senior leader in the Canada Customer Experience team, supporting Service Line Leader to drive the overall success of the business
- Support development and delivery of CX Thought Leadership and Marcomms plans, including the likes of contributing Thought Leadership articles, presenting at internal and external events and similar.
- MBA, Masters, or Ph.D. in marketing, business, or similar field preferred
- Experience in senior CX SaaS and/or consultancy organizations
- Minimum 10 years' professional experience, with strong evidence of success in:
- New business development, including identifying strategic opportunities in major accounts and closing complex CX (combined) research, advisory and technology solution sales.
- A knowledge of EX (Employee Experience) or Employee Engagement.
- Client relationship management, including at C-suite
- Building and leading teams, with excellent communication and collaboration skills
- Ambitious/driven/entrepreneurial
- Passion for CX and EX space
- Leadership and 'one-team' ethos
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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About Us:
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023
About the Team:
Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
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