Customer Service Advocate

1 week ago


Calgary, Alberta, Canada Gatestone & Co. Inc Full time

Customer Service Advisor

Key Accountabilities:

  • Answering inbound calls pertaining to customer service and billing support.
  • Accurately explaining a customer's bill, identifying an overdue balance, and answering account balance questions.
  • Process credit card payments and assist with preauthorized payment setup and modification.
  • Understanding and explaining promotional offers to customers and confidently resolving disputes.
  • Offering entertainment packages and service solutions that add value to the customer and fit their unique lifestyle and financial needs.
  • Escalation services to manage complaints that require a Team Leader or Supervisor to make decisions based on guidelines and procedures set out by client.
  • Meet KPI targets as set by management and the client
  • Other duties as assigned

Core Competencies & Attributes:

  • Effective communication skills
  • Customer Service experience is an asset
  • Punctual, is consistently at work and on time

Experience & Qualifications:

  • Call center experience an asset but not a requirement
WC1

Job Types:
Full-time, Permanent

Salary:
$16.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person
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