Head of Client Support Services

1 week ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

The salary range for this position is CAD $42.CAD $52.Come work as a Transition Services Coordinator with Vancouver Coastal Health (VCH) Vancouver Coastal Health is looking for a Transition Services Coordinator with a Masters Degree to join the team in Vancouver, BC.

Experience in discharge planning of patients from an acute care setting, or experinece in a rehabilitation background are considered an asset.

As a Transition Services Coordinator with VCH, you will:

Lead and facilitate acute to community transitions by collaborating with the care team, assessing and evaluating clinical and functional need and coordinating community staff/resources in carrying out the care following discharge from an acute site.

Provide input to the Manager, Clinical Operations Supervisor and/or Clinical Nurse Educator on the development and recommendation of changes to related Transition Services policies, procedures or protocols for care transition from acute to community.

Coach and encourage acute and community colleagues to embrace new and evolving clinical pathways.
Plan and facilitate clinical discussions to support safe client discharges with care teams and other health care professionals.
Advise on the availability and eligibility for community services.
Make community referrals based on client needs, urgency and the recommendation of the care team.

Educate and provide consultation to client/family about the community services and options available to them upon discharge and the transition plan.

Assess and coordinate transition of clients to long term care (LTC), utilizing clinical decision support tools (Inter-RAI MDS) as appropriate.

Coordinate care given by others in an area or unit by assigning service priority to various Home Health teams and making/adjusting client/patient/resident assignments.

Master's degree in a Health Science discipline with three (3) years' experience in an acute and/or community health setting including one (1) year experience in complex discharge planning or an equivalent combination of education, training and experience.

Broad knowledge of other health care disciplines and their role in client care and discharge planning.
Broad knowledge of home and community care.
Demonstrated knowledge of hospital discharge processes, including Alternate Level of Care.
Broad knowledge of clinical studies methodology and data presentation.
Demonstrated ability to provide leadership, work direction and consultation
Demonstrated ability to communicate orally and in writing.

Demonstrated ability to communicate with, and deal effectively with, co-workers, physicians, other health care staff, clients and their families, and staff of outside agencies.

Demonstrated computerized software skills in word processing, databases, spreadsheets, presentations and internet access and ability to operate a computerized patient care information system.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine.

Proof of vaccination status will be required.
WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.

At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families.

We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal.

Refer to the site for instructions on how to view internal job postings and how to apply as an employee.

Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Thank you for your interest in Vancouver Coastal Health.
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