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Director of Enterprise Systems

4 months ago

Greater Toronto Area, Canada hireVouch Full time
Our client is a global leader in professional services and they are hiring a Director of Enterprise Systems. This individual will oversee the major enterprise systems used in Canada for its internal business process needs. This includes global and regional platforms - SAP, Salesforce, ServiceNow & Oracle/PeopleSoft.

Responsibilities:

  • Lead the development and execution of the roadmap for Canadian internal systems, integrating global, regional, and local directions, working closely with system owners and other stakeholders.
  • Oversee the growth and evolution of internal systems, working with functional owners, vendors, regional and global application leads.
  • Represent the Canadian firm in the planning and development of global and regional systems. Maintain active relationships with platform leaders.
  • Ensure appropriate IT support is provided for all internal systems, lead troubleshooting and handle escalations. Know all the players (Global, Regional, Local and Vendor)
  • Work with system owners and IT service teams to ensure systems are operating efficiently and reliably, and platforms are current and secure.
  • Assist system owners and sponsors in the development of business cases for new systems and major changes to existing ones, and act as IT project owner where needed.
  • Act as Customer Relationship Manager to our enterprise system business owners, managing an ongoing portfolio of work related to business system changes.
  • Ensure systems meet security compliance requirements and data management standards.
  • Participate in the negotiation of vendor contracts and Canadian adoption of global contracts for business systems.
  • Manage spend for internal systems development, operation, support and licensing, provide annual budget requirements.

Requirements:

  • 10+ years' experience in IT management, overseeing major business systems configuration, implementation, operation and support.
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Experience with enterprise systems including SAP, Salesforce, ServiceNow, Microsoft and Oracle/PeopleSoft platforms, and their cloud offerings.
  • Experience in interacting with senior leadership and delegates in a relationship management role.
  • Demonstrated ability to develop and implement strategic plans and achieve organizational goals through leadership capabilities that include leading people, change management, strategic partnerships, and business acumen.
  • Outstanding leadership skills with experience fostering a collaborative team approach to decisionmaking and the ability to influence, promote innovation and engage stakeholders.
  • Advanced understanding of project management methodology
  • Superior relationship, leadership, organizational and communication skills.