Front Office Manager

6 days ago


Hinton, Canada Best Western PLUS Hinton Full time
We are looking for a Front office manager to manage our reception area. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities:

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Ensure company's policies and security requirements are met
  • Ensure all task are performed in a timely manor
  • Assist the General Manager with tasks as required.
Requirements and skills

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problemsolving skills

Salary:
$17.50-$18.50 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • On call
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime
pay

Experience:

  • Customer service: 2 years (preferred)

Work Location:
One location
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