Front Office Manager
6 days ago
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities:
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Ensure company's policies and security requirements are met
- Ensure all task are performed in a timely manor
- Assist the General Manager with tasks as required.
- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problemsolving skills
Salary:
$17.50-$18.50 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime
Experience:
- Customer service: 2 years (preferred)
Work Location:
One location
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