Sr Operations Manager

1 week ago

Markham, Ontario, Canada TEKsystems Full time

Our Client, a leader in the Pharmaceutical Industry is looking for a Snr Operations Manager to join their team on a permanent basis.

The SnrOperations Manager will provide the leadership and management to ensure that the business has the proper operational processes and controls, reporting procedures and high performing people in place. They will also ensure that the technology and infrastructure is optimized and fully leveraged to effectively achieve growth goals and ensure financial strength and operating efficiency, managing by metrics, and driving continuous improvement throughout the business. The SnrOperations Manager will have strong leadership skills coupled with performance driven operational mentality.

The ideal candidate will be someone who has solid leadership and influencing ability. The candidate will have excellent communication skills, be adaptable and flexible to changing priorities and have top-notch relationship building capability.

DUTIES AND RESPONSIBILITIES

Motivate and lead a high-performance operations team, coaching and developing team members regularly to develop leadership talent and help team members achieve success in their roles. Manage day-to-day non-clinical pharmacy operations and workflow optimization. Foster a success-oriented, accountable, performance-driven team-based environment. Lead and represent our values that reflect our guiding beliefs. Play a key role in activating skills and capabilities on the front lines of the business to successfully deliver against objectives and to achieve sustainable and growing financial performance. Ensure compliance with all relevant pharmacy laws, regulations, and policies, maintaining high standards of safety and accuracy. Recruit, train, and supervise pharmacy staff. Provide leadership, coaching, and performance evaluations. Implement quality assurance measures to uphold the accuracy and integrity of pharmaceutical services. Ensure exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with customers. Coordinate with other departments, healthcare providers, and vendors to enhance pharmacy services and operations. Monitor budgets, expenses, and revenue generation, identifying areas for cost-efficiency and improvement. Communicates long-term direction and collaborates with team on how to reach it. Communicates a new direction or change with a clear rationale and/or sense of urgency. Ability to manage complex, multi-site healthcare services across disparate geographies. Drive operational improvement development, awareness, monitoring, and reporting to build a strong culture of performance management. Moderate conflicting and changing requirements from cross-functional stakeholders, Lead operational goals and connect with stakeholders to identify linkages and pinch points between each initiative and determine how to embed new ways of working using a holistic approach. Assist in design and implementation of core operating strategies, structures and processes that position the business for long-term success including, but not limited to, focused P&L management, continuous quality improvement initiatives, and improved clinical outcomes. Execute and improve operational processes and efficiencies and support the continued development of appropriate infrastructure, to maximize productivity and financial performance location-by-location and in aggregate across the network. Analyze complex business problems, facilitate solution ideation, selection, development, and implementation. Validate ROI to ensure solutions result in productivity and performance improvement. Build out project management deliverables and processes, have end to end ownership and accountability of projects. Lead quick turnaround, ad-hoc financial and operational analyses to inform strategies aimed at enhancing profitability and accelerating growth. Identify and escalate interdependencies or risks between workstreams to business leads, seeking to problem solve and mitigate actions. Prover record of accomplishment of recognizing and valuing both the "hearts and minds" of team members. Take calculated entrepreneurial risks to introduce changes in the business that improve results. Delegates strategic objectives to the whole team with clear and explicit intent; knows the precise level of challenge and how individual team members will handle it. Creates or takes advantage of multiple opportunities to promote needed change.

Must Haves:

1) Experience managing day-to-day non-clinical pharmacy operations and workflow optimization.

2) Ensure exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with customers.

3) Coordinate with other departments, healthcare providers, and vendors to enhance pharmacy services and operations.

4) Working in a Pharma/Medical environment leading a team of people.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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